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IT service management has changed significantly over the years, with the focus shifting from managing technology to understanding the people and businesses that rely on it. Humans of Support is our interview series where we speak to the people who
Suvedha Balasubramanian
TL DR; Desk365: Best for IT teams that want a helpdesk inside Microsoft Teams with IT asset management in the...
Suvedha Balasubramanian
In 2026, customer service is more important than ever. With many options available, people expect fast, personalized, and efficient help...
Suvedha Balasubramanian
Most IT teams don’t set out to build their support process around a shared inbox. It just happens that way....
Suvedha Balasubramanian
Crow Canyon is a popular choice for building service management solutions on SharePoint. But as teams grow, many start looking...
Ramya Balakrishnan
When people think about schools, customer service usually isn’t the first thing that comes to mind. Teaching quality, curriculum, and...
Suvedha Balasubramanian
TL DR; Desk365: Best for teams that live in Microsoft Teams and want native integration, AI features, and easy setup...
Suvedha Balasubramanian
Customers do not think about support channels. They care about having one continuous conversation. When they reach out for help,...
Suvedha Balasubramanian
Choosing the right helpdesk software can feel overwhelming, especially when two big names keep coming up in every ITSM conversation....
Suvedha Balasubramanian
If you work for a SaaS company, you know the excitement of building a new product, but you also know...
Suvedha Balasubramanian
Managed services providers play a central role in keeping businesses running. They manage everything from daily IT support to long-term...
Suvedha Balasubramanian
If you have ever felt like your team spends half the day hunting for answers or repeating the same information...
Suvedha Balasubramanian
Have you ever felt like support requests are coming at you from every direction? Emails, chats, random messages from customers...
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