Getting Started with Desk365: Your Modern Helpdesk Ticketing System
Watch Video
Keep up with the latest technologies and strategies for better customer interactions. Follow our blog to stay at the forefront of providing outstanding customer service.
Suvedha Balasubramanian
When the ticket queue grows, the usual response is to hire: more agents, more shifts, more coverage. But a large...
Ranjani Raghupathi
Small and mid-sized IT and support teams are living two truths. A. Support is stuck across many disconnected tools. B....
Suvedha Balasubramanian
Tikit has three flat plans on its pricing page, no bolt-on AI meter, and no second product to buy for...
Suvedha Balasubramanian
Most IT teams don’t decide to cross 500 tickets a month. It just happens. The queue that used to clear...
Suvedha Balasubramanian
You’re on a call with a ten-person accounting firm. Last year, they spent just a few hundred dollars on IT,...
Ranjani Raghupathi
If you work in IT or customer support and you’ve been tasked with finding and presenting a new help desk...
Ramya Balakrishnan
Measuring helpdesk success depends on your team’s priorities. Every support team has a few numbers they keep an eye on....
Suvedha Balasubramanian
Support requests pile up fast once you cross ten clients. One email lands in a technician’s inbox. Another comes through...
Ranjani Raghupathi
Data is only useful if you can find something in it. Give someone a spreadsheet of a few thousand tickets...
Dheesha Manigandan
Every support ticket needs attention, but not every support ticket needs it right now. A company-wide outage, software installation request...
Dheesha Manigandan
If you’ve ever observed Formula 1, you’ll know that every successful race begins long before the lights go out. Not...
Dheesha Manigandan
If you’re a football fan, you are probably on the edge of your sofa, watching the 85th minute of the...
Watch Video
