Keep up with the latest technologies and strategies for better customer interactions. Follow our blog to stay ahead in delivering exceptional customer service.
We would like to inform you about an essential scheduled maintenance activity that will require a temporary system outage. This is in line with our continuous efforts to provide you with the best experience possible and to ensure the reliability and security of our system.
The core objective of a help desk is to provide quick and effective customer support. To achieve this, streamlined processes, strong customer support systems, and detailed documentation are essential to empower your service team. Chaotic
Drowning in customer queries? You’re not alone. Remember juggling those spinning plates as a kid? That’s Emma’s life right now, except instead of plates, it’s customer queries. Emails flood her inbox, each one a miniature
We’re proud to share that Desk365 has achieved SOC 2 Type 2 compliance certification! This achievement underscores our dedication to safeguarding our customers’ data privacy and security. It’s a testament to our ongoing efforts to
Frustrated with your carefully crafted email campaigns landing in the dreaded spam folders? You’re not alone. Today’s inboxes are bombarded with messages, making it tough for legitimate emails like yours to reach their intended recipients.
Customer service software plays a crucial role in delivering outstanding customer experiences. Whether you’re a small startup or a big corporation, selecting the right software is vital for business growth. However, with so many providers
Your customers are the key to your revenue. Without them, your business wouldn’t thrive, so it’s crucial to ensure their satisfaction. “If you don’t care, your customer never will.” — Marlene Blaszczyk. A key part
As we step into 2024, Desk365 is thrilled to announce our second set of game-changing product updates designed to enhance your customer support experience. Our latest updates include “Time Entries” in the automation rules, where
As per a report by Online Dasher, 77% of customers believe that the best service a company can provide is a quick response. If you’re dealing with slow support, errors, and inefficiencies, you need a
At Desk365, we are kicking off 2024 by introducing a comprehensive range of new product updates. In our latest updates, we introduced the User Locale language setting for the Support Bot, providing a more personalized
Over time, helpdesk solutions have undergone a remarkable transformation, progressing from manual ticketing systems to advanced, AI-driven platforms. Desk365 has taken a significant leap forward by incorporating AI-powered capabilities into the platform. We’ve implemented the
In today’s fast-paced digital landscape, ensuring the security and reliability of your software is paramount. At Desk365, we understand the importance of safeguarding your data and providing a seamless user experience. We are thrilled to
Starting September 30th, 2023, Desk365 is implementing a change in the routing of your helpdesk. The default URL of your Desk365 helpdesk will no longer direct users to the Agent Portal. Instead, it will lead
At Desk365, we are always looking for ways to improve the customer experience and make the job of your support agents easier. This week’s enhancements include the rollout of closure rules, ability to add attachments
We’ve rolled out several new awesome updates this week. Let’s take a look into this week’s product updates in detail below: Additional Info in Time Entry We have introduced a new feature called ‘Additional Info,’ which
With over 300 million daily active users, it is clear that Microsoft Teams is a popular choice for businesses worldwide. However, to truly unlock the full potential of Microsoft Teams, end users need to know
Real-time support has become an essential part of modern customer service, and conversational ticketing is emerging as a game-changer in this space. Conversational ticketing can be provided by support agents or by employing specialized bots
As remote work continues to be the norm for many companies, Microsoft Teams has become a crucial tool for communication and collaboration. With so many people relying on this platform, it’s important to stay up
Microsoft Teams is a popular communication platform that has become an essential tool for many businesses. With over 300 million daily active users, Teams has emerged as one of the most widely used communication and
We are excited to announce a range of exciting UI/UX product updates this week that will enhance the functionality and convenience of using Desk365 platform. In this blog post, we will delve into the details
Writing effective customer service emails is an essential skill for any business that aims to succeed in today’s competitive market. With the rise of online communication, email has become the primary mode of communication between
Providing top-notch customer support is a crucial aspect of any business. In fact, according to a HubSpot article, nearly 90% of Americans use customer service as a crucial factor when making decisions about engaging with
In today’s fast-paced business environment, effective communication among team members is crucial for achieving success. Traditional email inboxes often lead to confusion, missed messages, and a lack of transparency. However, with the advent of shared
A help desk is a centralized point of contact for customers or end-users to get assistance with their issues, questions, or concerns. Help desk best practices are essential for any business that wants to deliver
As businesses rely more on technology and software, the importance of having a Service Level Agreement (SLA) in place has become paramount. Service Level Agreements (SLAs) are a crucial part of any business relationship between
According to the Intercom Customer Service Trends Report 2023, 89% of support leaders consider personalized support as a crucial factor that sets them apart from their competitors. However, crafting personalized emails for each customer can
In today’s fast-paced and technology-driven world, it’s crucial to be as efficient as possible to keep up with the demands of work and life. Microsoft Power Automate, previously known as Microsoft Flow, is a powerful
The well-known business axiom “Customer is King” effectively summarizes the importance of prioritizing customer satisfaction. Customers typically hold high expectations for the support team. Responding promptly to their inquiries and swiftly resolving issues can significantly
https://www.youtube.com/watch?v=TbIbdCdn6_A According to this Business of Apps article, the number of active users using Microsoft Teams saw a huge rise during the pandemic from 75 million in April 2020 to 270 million users in 2022,
We would like to inform you about an essential scheduled maintenance activity that will require a temporary system outage. This is in line with our continuous efforts to provide you with the best experience possible
The core objective of a help desk is to provide quick and effective customer support. To achieve this, streamlined processes, strong customer support systems, and detailed documentation are essential to empower your service team. Chaotic
Drowning in customer queries? You’re not alone. Remember juggling those spinning plates as a kid? That’s Emma’s life right now, except instead of plates, it’s customer queries. Emails flood her inbox, each one a miniature
We’re proud to share that Desk365 has achieved SOC 2 Type 2 compliance certification! This achievement underscores our dedication to safeguarding our customers’ data privacy and security. It’s a testament to our ongoing efforts to
Frustrated with your carefully crafted email campaigns landing in the dreaded spam folders? You’re not alone. Today’s inboxes are bombarded with messages, making it tough for legitimate emails like yours to reach their intended recipients.
Customer service software plays a crucial role in delivering outstanding customer experiences. Whether you’re a small startup or a big corporation, selecting the right software is vital for business growth. However, with so many providers
Your customers are the key to your revenue. Without them, your business wouldn’t thrive, so it’s crucial to ensure their satisfaction. “If you don’t care, your customer never will.” — Marlene Blaszczyk. A key part
As we step into 2024, Desk365 is thrilled to announce our second set of game-changing product updates designed to enhance your customer support experience. Our latest updates include “Time Entries” in the automation rules, where
As per a report by Online Dasher, 77% of customers believe that the best service a company can provide is a quick response. If you’re dealing with slow support, errors, and inefficiencies, you need a
At Desk365, we are kicking off 2024 by introducing a comprehensive range of new product updates. In our latest updates, we introduced the User Locale language setting for the Support Bot, providing a more personalized
Over time, helpdesk solutions have undergone a remarkable transformation, progressing from manual ticketing systems to advanced, AI-driven platforms. Desk365 has taken a significant leap forward by incorporating AI-powered capabilities into the platform. We’ve implemented the
In today’s fast-paced digital landscape, ensuring the security and reliability of your software is paramount. At Desk365, we understand the importance of safeguarding your data and providing a seamless user experience. We are thrilled to
Starting September 30th, 2023, Desk365 is implementing a change in the routing of your helpdesk. The default URL of your Desk365 helpdesk will no longer direct users to the Agent Portal. Instead, it will lead
At Desk365, we are always looking for ways to improve the customer experience and make the job of your support agents easier. This week’s enhancements include the rollout of closure rules, ability to add attachments
We’ve rolled out several new awesome updates this week. Let’s take a look into this week’s product updates in detail below: Additional Info in Time Entry We have introduced a new feature called ‘Additional Info,’ which
With over 300 million daily active users, it is clear that Microsoft Teams is a popular choice for businesses worldwide. However, to truly unlock the full potential of Microsoft Teams, end users need to know
Real-time support has become an essential part of modern customer service, and conversational ticketing is emerging as a game-changer in this space. Conversational ticketing can be provided by support agents or by employing specialized bots
As remote work continues to be the norm for many companies, Microsoft Teams has become a crucial tool for communication and collaboration. With so many people relying on this platform, it’s important to stay up
Microsoft Teams is a popular communication platform that has become an essential tool for many businesses. With over 300 million daily active users, Teams has emerged as one of the most widely used communication and
We are excited to announce a range of exciting UI/UX product updates this week that will enhance the functionality and convenience of using Desk365 platform. In this blog post, we will delve into the details
Writing effective customer service emails is an essential skill for any business that aims to succeed in today’s competitive market. With the rise of online communication, email has become the primary mode of communication between
Providing top-notch customer support is a crucial aspect of any business. In fact, according to a HubSpot article, nearly 90% of Americans use customer service as a crucial factor when making decisions about engaging with
In today’s fast-paced business environment, effective communication among team members is crucial for achieving success. Traditional email inboxes often lead to confusion, missed messages, and a lack of transparency. However, with the advent of shared
A help desk is a centralized point of contact for customers or end-users to get assistance with their issues, questions, or concerns. Help desk best practices are essential for any business that wants to deliver
As businesses rely more on technology and software, the importance of having a Service Level Agreement (SLA) in place has become paramount. Service Level Agreements (SLAs) are a crucial part of any business relationship between
According to the Intercom Customer Service Trends Report 2023, 89% of support leaders consider personalized support as a crucial factor that sets them apart from their competitors. However, crafting personalized emails for each customer can
In today’s fast-paced and technology-driven world, it’s crucial to be as efficient as possible to keep up with the demands of work and life. Microsoft Power Automate, previously known as Microsoft Flow, is a powerful
The well-known business axiom “Customer is King” effectively summarizes the importance of prioritizing customer satisfaction. Customers typically hold high expectations for the support team. Responding promptly to their inquiries and swiftly resolving issues can significantly
https://www.youtube.com/watch?v=TbIbdCdn6_A According to this Business of Apps article, the number of active users using Microsoft Teams saw a huge rise during the pandemic from 75 million in April 2020 to 270 million users in 2022,
