We would like to inform you about an essential scheduled maintenance activity that will require a temporary system outage. This is in line with our continuous efforts to provide you with the best experience possible and to ensure the reliability and security of our system.
Outage Details
- Date: March 16th, 2024
- Time Window: 1:30 a.m. to 2:30 a.m. EDT (UTC – 04:00)
- Estimated Duration: Outage will be for 45 minutes to 1 hour within the time window.
What does this mean for you?
During the outage, you’ll not be able to use your Desk365 helpdesk or access any of its features. Please note that emails that are coming in during that time will be queued and they’ll still be available when you access your helpdesk after the outage period.
Preparation Recommendations
- Save all your work before the outage begins.
- Plan any critical tasks or operations around the outage period to avoid any disruptions.
- Make sure any colleagues, clients, or partners who may be affected are aware of the downtime.
Why is this maintenance necessary?
This maintenance activity is pivotal to:
- Upgrade our infrastructure to cater to our growing user base.
- Improve system performance and user experience.
Contact
If you have questions or need further clarification, please don’t hesitate to contact our support team at support@desk365.io.
We sincerely apologize for any inconvenience this may cause and thank you for your understanding and patience. Your satisfaction remains our top priority.
