Desk365 Blog

If you are using Freshdesk today, it probably worked well when your support needs were simple. However, as teams grow,...

Crow Canyon is a popular choice for building service management solutions on SharePoint. But as teams grow, many start looking...

If you are exploring alternatives to Zoho Desk, you are not alone. Many IT, support, operations, and HR teams reach...

Managed services providers play a central role in keeping businesses running. They manage everything from daily IT support to long-term...

If you have ever felt like your team spends half the day hunting for answers or repeating the same information...

Have you ever felt like support requests are coming at you from every direction? Emails, chats, random messages from customers...

An HR ticketing system sounds simple on paper: employees submit a question, HR answers it, and everything moves a little...

Zendesk says it is reinventing how customer support software gets priced. CEO Tom Eggemeier is talking up “resolution pricing”, an...

If you are running an IT team, you have probably heard of Spiceworks. It has been a go-to help desk...

If you’ve ever worked in IT, you know how chaotic things can get when support requests start flooding in. Emails,...