Converational Ticketing with
Your support team uses Microsoft Teams more than email. It’s time your ticketing system also works with Microsoft Teams, so agents don’t have to switch context every time they respond to a ticket.
No credit card required.
Modern Helpdesk for the Microsoft 365 workplace
What about email?
Powerful Email Ticketing Platform.
Unlike other apps that only provide Microsoft Teams capabilities, Desk365 is a robust full-featured ticketing platform that also works with other channels like email, support portal, web forms, and widgets. You get your own support email that your users can use to create tickets via email.
LEVERAGE YOUR MICROSOFT 365 INVESTMENT
We are committed to your Microsoft 365 investment.
Azure AD Single Sign-on: Simplify user administration and, at the same time, provides secure access using Single Sign-on through Azure AD. Just use your Microsoft365 credentials while signing up for Desk365. Your agents and end-users have one less username and password to remember using their M365 authentication.
Power Automate Connector: Make use of the Desk365 Power Automate connector to integrate with other Microsoft and third party applications using Microsoft Power Automate.
Advantages of Conversational Ticketing
Get instant ticket notifications
Create Tickets in Microsoft Teams
Make it easy for your end-users to get support without having to leave Microsoft Teams. Create tickets, check on status, and much more using the Desk365 Support Bot.
Create Tickets from Teams Messages
Measure your team performance with powerful built-in reports
See what areas need improvements, discuss with your team, and take the necessary action to streamline your business further.
Set up Custom Roles
Fine-tune the access provided to your support team members using custom roles. Roles can be configured for different scope levels (global, department, or individual) and feature levels.
Create Custom Ticket Forms
Create multiple ticket forms that can be used from the Support Portal as well as the Teams Support Bot. Makes it easy to maintain distinct workflows based on your needs.
Collect email-based tickets in Teams
Messages from emails and other channels get converted into tickets and reside in one centralized inbox. Agents can access them in the web portal as well as in the Desk365 Agent Bot.
Apply advanced workflow automations to triage tickets
Define workflows with a predefined set of actions that can be triggered based on ticket fields, customer properties, keywords, events, and more.
Customize Ticket Fields
Customize ticket fields according to your requirements. Collect all the information required ahead of time, while creating tickets using easy-to-configure ticket forms.
Get SLA notifications in Teams
Receive timely SLA notifications to stay on top of ticket deadlines and manage ticket escalations directly on Teams.
Access Support Portal within Teams
View all your support tickets on the support portal without leaving Microsoft Teams. Allow end-users to log in seamlessly with Single Sign-on through Azure AD.
Provide feedback for support team in Teams
Provide real-time feedback to your support team within Teams. Gauge customer satisfaction using various survey modules.
Go where your customers are.
Make it easy for your customers to reach you through all the channels that are convenient to them and provide an outstanding customer service experience.