Helpdesk software built for Managed Service Providers
Deliver exceptional IT support to every client from a single, powerful helpdesk. Manage multiple customers, automate repetitive work, and meet SLAs with ease using Desk365.
Trusted by 7,000+ businesses around the world
Why MSPs need a helpdesk
Managing IT support across multiple clients requires speed, consistency, and complete visibility. Without the right ticketing system, requests slip through the cracks, SLA breaches become common, and technician workloads become difficult to manage. Desk365 helps you:
Manage tickets across multiple clients from a single workspace
Automatically route requests to the right technician or team
Meet SLAs with automated escalations and reminders
Improve response times with workflows and automation
A full-featured helpdesk platform for MSPs
Support all clients from one workspace
- Manage tickets for multiple customers while keeping data organized and secure
- Automatically assign tickets based on technician expertise or workload
- Maintain complete communication history for every customer interaction
- Track time spent on tickets to monitor technician effort, and provide time entries for customer visibility
Route tickets to the right agents
- Automatically route tickets based on customer, category, priority, or request type
- Escalate overdue requests before SLA breaches occur
- Eliminate repetitive manual work with powerful automation rules
Allow customers to self-serve with a knowledge base
- Build customer-facing knowledge bases for common IT issues
- Reduce repetitive tickets with self-service articles and FAQs
- Give technicians instant access to internal documentation and troubleshooting guides
Report on service to each customer
- Track response times, resolution times, and SLA compliance
- Measure technician productivity and workload distribution
- Identify recurring issues to continuously improve service delivery
And more...
Built for MSPs
Multiple Companies
Organize every customer while managing all support from one workspace.
Asset Management
Link customer devices and assets directly to support tickets for faster troubleshooting.
Microsoft Teams Integration
Create, update, and resolve tickets without leaving Microsoft Teams.
Flexible Workflows
Configure custom ticket forms, automations, and SLA policies for each customer or service contract.
Trusted by MSPs
CTS UK, a leading managed IT services provider, replaced Freshdesk with Desk365 to simplify ticket management and improve visibility across customer support.
Using Desk365, the team streamlined support operations, improved response times, and delivered a better customer experience—all while managing multiple clients from a single platform.
"We needed a platform that handled tickets, auto-created requests from emails, supported multiple clients, and simply worked."
Andrew Wilson, Service Delivery Manager, CTS UK
Frequently asked questions
Yes. Organize tickets by customer, maintain separate contacts and companies, and configure customer-specific workflows, SLAs, and automation rules from a single helpdesk.
Absolutely. Configure unique response and resolution targets, escalation rules, business hours, and priorities for every customer or managed service contract.
Yes. Automate ticket routing, technician assignment, notifications, approvals, escalations, recurring tickets, and workflow actions to improve efficiency.
Yes. Assign tickets across teams, collaborate using private notes, share ownership, and maintain a complete audit trail for every customer interaction.
Yes. Desk365 integrates with Microsoft Teams, Microsoft 365, Microsoft Entra ID, Power Automate, Zapier, and REST APIs, making it easy to fit into your existing MSP technology stack.
Don't just take our word for it, see why our customers choose us!
Hear from real people who have experienced the difference.
Trusted by industry reviewers
Desk365 is highly rated on platforms like G2 and Capterra, earning recognition for its innovation, ease of use, and support capabilities.
Why choose Desk365 ?
Customers who choose Desk365 feel the difference. Built for and by customers, every feature, every detail is crafted so our users’ lives are simplified.
Set up in minutes
Migrate, onboard, and get started with your new helpdesk almost instantly.
Support that goes the extra mile
Have questions? Need help? Desk365 is committed to real human support and providing true resolution.
Easy to use
Intuitive software your teams can pick-up in no-time. Ensure a smooth experience for both your agents and your customers.
Highest ROI and product value
Reduce costs and increase agent productivity from day 1 so your business sustains growth.
No credit card required.
Security, Safety and Compliance
- At Desk365, ensuring the security of your data is our top priority. We adhere to stringent security policies and controls that meet leading industry standards.
- To cater to our customers, we operate data centers in both the US and EU, specifically offering EU-based centers for those in the European Union.
- We are SOC 2 Type 2 Certified and GDPR compliant.
Start your free trial today
Desk365 is built with the evolving needs of MSPs in mind. From automating ticket workflows to enabling self-service and delivering operational visibility, it’s a solution designed to keep your client operations running smoothly.
Start your 21-day free trial now—no credit card required.
Need a walkthrough? Request a demo from our product experts.
