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Humans of Support: Stephen Mann on ITSM’s Slow Tanker, AI’s Real Risk, and the Buzzword He’d Kill Immediately

Saurav August 6, 2026

Today we’re kicking off Humans of Support, a new interview series featuring the people building and running IT support. Each episode brings a different perspective from the support industry. Every conversation runs in two parts. First, questions built around that guest’s specific expertise and experience. Then, a

Help Desk

Best MSP Software for Managed IT Services in 2026

Suvedha Balasubramanian
December 15, 2025 December 15, 2025

Managed services providers play a central role in keeping businesses running. They manage everything from daily IT support to long-term...

Help Desk

AI Knowledge Base: The Complete Guide for 2026

Suvedha Balasubramanian
December 8, 2025 December 8, 2025

If you have ever felt like your team spends half the day hunting for answers or repeating the same information...

Help Desk

9 Best Free Ticketing Systems for SMBs in 2026

Suvedha Balasubramanian
December 5, 2025 December 5, 2025

Have you ever felt like support requests are coming at you from every direction? Emails, chats, random messages from customers...

Help Desk

Best HR Ticketing System for Employee Support

Ramya Balakrishnan
December 2, 2025 December 2, 2025

An HR ticketing system sounds simple on paper: employees submit a question, HR answers it, and everything moves a little...

Customer Service

A Complete Guide to Customer Service in Healthcare

Suvedha Balasubramanian
November 28, 2025 November 28, 2025

If you work in healthcare operations or handle compliance, you know that customer service is not just a nice-to-have. It...

Help Desk

Zendesk Pricing: How Much does Zendesk Cost in 2026?

Suvedha Balasubramanian
November 26, 2025 November 26, 2025

Zendesk says it is reinventing how customer support software gets priced. CEO Tom Eggemeier is talking up “resolution pricing”, an...

Help Desk

Everything You Need to Know about Spiceworks Pricing in 2026

Suvedha Balasubramanian
November 21, 2025 November 21, 2025

If you are running an IT team, you have probably heard of Spiceworks. It has been a go-to help desk...

Help Desk

7 Best Opsgenie Alternatives in 2026

Suvedha Balasubramanian
November 18, 2025 November 18, 2025

If you’ve spent any time in DevOps or SRE circles lately, you’ve probably noticed a sudden spike in conversations about...

Customer Service

15 Best Shared Inbox Tools for Businesses to use in 2026

Anand Raju
November 15, 2025 November 15, 2025

70% of customers expect connected, seamless processes across teams, meaning businesses need to break down silos in communication. Effective communication...