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IT service management has changed significantly over the years, with the focus shifting from managing technology to understanding the people and businesses that rely on it. Humans of Support is our interview series where we speak to the people who
Suvedha Balasubramanian
As businesses grow and their IT needs evolve, many will eventually look for Freshservice alternatives. While Freshservice is a solid...
Suvedha Balasubramanian
Tired of switching between tools just to track bugs, service requests, or internal tasks? If you’re already using Azure DevOps...
Ramya Balakrishnan
At Desk365, we’re all about helping you work faster, stay organized, and deliver stellar support experiences. Over the past few...
Suvedha Balasubramanian
You don’t want a walkthrough of Freshservice’s four plan names. You want to know what a team your size will...
Ramya Balakrishnan
Let’s be honest — picking the right ITSM tool isn’t easy. Everyone’s promising “seamless ticketing,” “powerful automations,” and “AI magic,”...
Ranjani Raghupathi
If you go to G2 and choose ‘helpdesk’ as your software category, the page throws up 457 listings (as on...
Ramya Balakrishnan
Let’s be honest, no matter what industry you’re in, you’ve probably heard the term customer service thrown around more times...
Suvedha Balasubramanian
When it comes to customer support, Zendesk has long been a dominant force, offering a comprehensive suite of tools designed...
Suvedha Balasubramanian
Let’s face it — managing client relationships can sometimes feel like juggling. Emails, phone calls, meetings, and endless files can...
Ramya Balakrishnan
Delivering quality customer support isn’t just a priority — it’s a necessity. A 2021 study revealed that 59% of customers...
Suvedha Balasubramanian
If you’re using SuperOps or considering it, you’re probably already familiar with its promise as a modern all-in-one platform for...
Suvedha Balasubramanian
Looking for a more efficient way to streamline your customer support? Zoho Desk could be just what you’re looking for....
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