Are you tired of jumping from one helpdesk platform to another, trying to find the perfect fit for your budget?Â
If you’ve been looking for an ideal customer support software, chances are you’ve heard about Freshdesk. What you might not know is that it comes in a variety of pricing plans designed to cater to different business sizes and budgets, from the zero-cost Free Plan for budding businesses to the full-fledged Enterprise Plan for larger corporations.
Freshdesk is one of the renowned customer support platforms, but is it the right choice for your business? Can Freshdesk pricing fit into your company’s budget? Each plan is packed with features and tools to help you streamline your customer support. But with so many options, it’s easy to get lost in the details.
Don’t worry, we’re here to help you sort through Freshdesk’s pricing plans, billing choices, and extra features, so you can make an informed decision and get the best value for your money. Let’s dive into the details to help you make an informed decision.
Overview of FreshdeskÂ
Freshdesk is a comprehensive cloud-based customer support software developed by Freshworks to streamline and enhance customer service operations. Â
It offers a robust suite of features, including ticketing, automation, and a self-service portal, facilitating efficient management of customer interactions across multiple channels such as email, phone, chat, social media, and web. Â
Freshdesk’s collaboration tools improve team productivity, while integrations with third-party applications extend its functionality. The platform includes customizable workflows, detailed analytics, and reporting tools to help organizations optimize support efficiency and boost customer satisfaction.Â
Freshdesk’s pricing is flexible, catering to different business needs with plans ranging from a free tier to advanced options for larger teams, ensuring scalability and affordability for various organizational sizeÂ
Recommended Reading – Best Freshdesk Alternatives for Businesses in 2024
Overview of Freshdesk’s Pricing Plans
Freshdesk offers a structured pricing system tailored to various organizational needs, with multiple plans priced per agent per month. Significant savings are available through annual billing.
Plan Name
Monthly Cost
Key Features
Free Plan
$0 per agent per month
Email and social ticketing, ticket trend report, knowledge base, team collaboration, data security.
Growth
$15 per agent per month
Everything in Free Plan, automation, marketplace apps, helpdesk reports, customer satisfaction surveys.
Pro
$49 per agent per month
Everything in the Growth Plan, multiple time zones, custom roles, custom reports and dashboards, SLA management, and multilingual knowledge base.
Enterprise
$79 per agent per month
Everything in Pro Plan, skill-based ticket assignment, sandbox, agent shifts, custom agent roles, IP whitelisting.
Detailed Breakdown of Freshdesk Pricing Plans Â
Freshdesk offers a structured pricing system to meet various organizational needs, with multiple plans priced per agent per month. Significant savings are available through annual billing.Â
1. Free PlanÂ
Cost: $0 per agent per monthÂ
Ideal For: Small businesses and startups looking to manage customer support without incurring costs.Â
Key Features:
- Email and Social Ticketing: Manage customer inquiries from email and social media in one place.Â
- Ticket Trend Report: Analyze ticket trends to understand support needs better.Â
- Knowledge Base: Create a self-service portal for customers.Â
- Team Collaboration: Collaborate within the team to resolve tickets efficiently.Â
- Data Security: Ensure secure handling of customer data.Â
2. Growth PlanÂ
Cost: $15 per agent per month (annual billing)Â
Ideal For: Growing businesses needing more advanced automation and reporting.
Key Features:
- Everything in the Free PlanÂ
- Automation: Automate repetitive tasks to save time.Â
- Marketplace Apps: Access a range of apps to enhance functionality.Â
- Helpdesk Reports: Generate detailed reports to track performance.Â
- Customer Satisfaction Surveys: Measure customer satisfaction to improve service quality.Â
3. Pro PlanÂ
Cost: $49 per agent per month (annual billing)Â
Ideal For: Medium to large businesses with more complex support needs.
Key Features:Â
- Everything in the Growth PlanÂ
- Multiple Time Zones: Manage support across different time zones.Â
- Custom Roles: Define custom roles with specific permissions.Â
- Custom Reports and Dashboards: Create customized reports and dashboards.Â
- SLA Management: Ensure compliance with service level agreements.Â
- Multilingual Knowledge Base: Support customers in multiple languages.Â
4. Enterprise PlanÂ
Cost: $79 per agent per month (annual billing)Â
Ideal For: Large organizations requiring advanced features and security.
Key Features:
- Everything in the Pro PlanÂ
- Skill-Based Ticket Assignment: Assign tickets based on agent skills.Â
- Sandbox: Test configurations and workflows before going live.Â
- Agent Shifts: Manage agent’s work shifts effectively.Â
- Custom Agent Roles: Create custom roles with advanced permissions.Â
- IP Whitelisting: Enhance security by restricting access to specific IP addresses.Â
Desk365 Pricing Plans
Desk365 offers a comprehensive set of features for just $12. It’s an affordable and effective solution that can meet your ticketing system needs without breaking the bank.Â
Omni-Channel
- Microsoft Teams Ticketing
- Email Ticketing
- Customer Support Portal
- Web Form/Web Widget
- Unified Inbox
Process Automation
- Automation Rules
- Custom Response Templates
- Canned Responses
- Tasks/To-do Lists
- Time Tracking
- SLA Management & Business Hours
- SLA Reminders & Escalations
- Multiple SLAs
- SLAs in Automations
Ticket Management
- Custom Ticket Views
- Customer Management
- Responsive Mobile Web Apps
- Multiple Emails
- Multiple Groups/Departments
- Draft with AI
- Collision Detection
- Closure Rules
- Knowledge Base
Data & Analytics
- Customer Surveys & Reports
- Ticket Trend Reports
- Productivity/SLA Reports
- Export Data
- Import Data
Customization
- Custom Email Servers
- Custom Ticket Fields
- Custom Forms
- Custom Roles
- Custom Reports & Graphs
- Remove Desk365 Branding
Integrations
- Azure AD Single Sign-on
- API Access
- Web-hooks
- Power Automate Connector
- Microsoft 365 Copilot Plugin
Support
- Free Setup and Installation
- Priority Support
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Comparison of Desk365 and Freshdesk
The comparison between Desk365 and Freshdesk involves examining key features, pricing, and overall value each platform offers to businesses aiming to optimize their customer support operations
Entry-Level PricingÂ
Begins at $12 per user per month.Â
Free Plan available; Growth Plan starts at $15 per agent per month.
Customer Support and OnboardingÂ
Offers comprehensive support and onboarding across all plans.Â
Provides basic support with more extensive onboarding in higher-tier plans.
Ease of UseÂ
Designed with an intuitive interface that requires minimal training, allowing teams to adapt quickly without extensive onboarding.Â
User-friendly but may require additional training to utilize advanced features fully.
Reporting and AnalyticsÂ
Offers robust reporting tools that are accessible across all plans, allowing for detailed analytics and insights.Â
 Advanced reporting and customizable dashboards are available primarily in higher-tier plans.
24/7 Customer SupportÂ
Provides round-the-clock support to ensure users have access to help whenever needed.Â
Offers 24/7 support in the Enterprise plan, with limited support in lower tiers.
Why Desk365 is Better than Freshdesk?
Desk365 is often considered better than Freshdesk for several reasons. In terms of pricing, Desk365 starts at $12 per user per month, making it more affordable than Freshdesk’s Growth Plan, which starts at $15 per agent per month.Â
Desk365 offers comprehensive support and onboarding across all plans, ensuring that users receive necessary assistance from the start, whereas Freshdesk’s more extensive support is only available in higher-tier plans.
Desk365’s intuitive interface requires minimal training, allowing teams to adapt quickly, while Freshdesk, though user-friendly, might require additional training to utilize advanced features fully.Â
Additionally, Desk365 provides robust reporting tools accessible across all plans, offering detailed analytics to help improve support operations. Freshdesk offers advanced reporting and customizable dashboards, which are available primarily in higher-tier plans. Desk365 also stands out with its 24/7 customer support available to all users, ensuring continuous assistance, whereas Freshdesk’s round-the-clock support is limited to its Enterprise plan.Â
Desk365 supports API usage, business hours settings, and custom apps, and integrates a support bot, enhancing its functionality and adaptability to various business needs.
Finally, Desk365 integrates seamlessly with Microsoft Teams, making it ideal for businesses already using Microsoft products, and offers extensive customization options for tickets, roles, SLAs, and notifications.
Freshdesk provides strong multi-channel support and advanced automation features but may not match the seamless integration and ease of customization provided by Desk365. Overall, Desk365 offers a more cost-effective, user-friendly, and comprehensive solution for customer support.Â
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