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IT service management has changed significantly over the years, with the focus shifting from managing technology to understanding the people and businesses that rely on it. Humans of Support is our interview series where we speak to the people who
Suvedha Balasubramanian
A customer realizes they entered the wrong billing email after placing an order. They first use live chat, then tweet...
Suvedha Balasubramanian
Freshdesk is not one product. It’s four, and only one of them costs $19 a month. Ticketing is the cheap...
Suvedha Balasubramanian
As per a report by Online Dasher, 77% of customers believe that the best service a company can provide is...
Ramya Balakrishnan
If you’ve ever worked in customer service, sales, or marketing, you know this: not all customers are created equal. Some...
Suvedha Balasubramanian
If you’ve ever worked in customer service, you know exactly what it feels like to deal with that one customer....
Suvedha Balasubramanian
There’s this one little restaurant I keep going back to. Every time I walk in, they already know my order...
Ramya Balakrishnan
At Desk365, innovation never stops. We roll out new features and improvements every two weeks—and on release days, our teams...
Suvedha Balasubramanian
Your team’s inbox is overflowing. A customer’s urgent email about a billing issue gets buried under newsletters, CCs, and endless...
Suvedha Balasubramanian
Choosing the right IT service management (ITSM) platform can feel overwhelming. With so many tools promising streamlined workflows, faster ticket...
Suvedha Balasubramanian
When it comes to handling IT support requests, many teams assume they need a full-scale helpdesk platform. While dedicated tools...
Suvedha Balasubramanian
Every business depends on technology to keep things running. When issues come up, the IT team is the one that...
Suvedha Balasubramanian
At Desk365, we’re always working to make your helpdesk more powerful, flexible, and easy to use. This September, we’re excited...
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