Desk365 Blog

Many teams struggle with handling requests that arrive from too many places. Emails, chats, spreadsheets, and verbal requests quickly become...

In this article, I explore helpdesk trends to anticipate in 2026. I first used a helpdesk in 2016. Over the...

It is Monday morning. You open the shared support inbox, and there are already 63 unread emails. Some are new...

If you work in IT support, you already know about this struggle. People report issues in five different ways: your...

If you are using Freshdesk today, it probably worked well when your support needs were simple. However, as teams grow,...

If you are using Spiceworks, you probably like that it is simple and gets the basics done. But many teams...

Crow Canyon is a popular choice for building service management solutions on SharePoint. But as teams grow, many start looking...

If you are exploring alternatives to Zoho Desk, you are not alone. Many IT, support, operations, and HR teams reach...

Managed services providers play a central role in keeping businesses running. They manage everything from daily IT support to long-term...

If you have ever felt like your team spends half the day hunting for answers or repeating the same information...

Have you ever felt like support requests are coming at you from every direction? Emails, chats, random messages from customers...