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Desk365 Blog

Keep up with the latest technologies and strategies for better customer interactions. Follow our blog to stay at the forefront of providing outstanding customer service.

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Desk365 salesforce service cloud

9 Best Salesforce Service Cloud Alternatives in 2025

Share with AI or Social: ChatGPT Claude Perplexity WhatsApp LinkedIn English Español Click here If you’re exploring alternatives to Salesforce...

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Desk365 zendesk ticketing system

Zendesk Ticketing System: Key Insights for Your Decision

Zendesk is a smart and easy-to-use customer support platform that helps businesses stay on top of customer inquiries. With its...

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9 Best HubSpot Service Hub Alternatives for Businesses in 2025

If you’ve ever used HubSpot’s Service Hub, you might appreciate the constant updates and improvements the platform undergoes. HubSpot is...

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Freshdesk vs Freshservice

Freshdesk vs Freshservice: What’s the Real Difference?

In today’s fast-paced digital world, customer expectations are at an all-time high. Whether it’s lightning-fast support, seamless self-service, or personalized...

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10 Best Hiver Alternatives for Businesses in 2025

Hiver has positioned itself as a leading helpdesk solution built specifically for Gmail. With thousands of businesses relying on it...

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blog 2025 04 21T150624.268

ServiceNow vs Jira Service Management: Which is Best?

When it comes to managing IT services, two big names often come up: ServiceNow and Jira Service Management. Both are...

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Customer Stories Case studies on how customers use Desk365 to streamline support.
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Help Center Troubleshooting advice and user guides for configuring and utilizing Desk365 efficiently.
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Videos Video tutorials and step-by-step demonstrations will show you exactly how to use Desk365.
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Blog Insights, tips, and stay up-to-date on the latest trends on customer service and more.
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Centralize information sharing
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Auto-assign tickets to agents
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Approvals made effortless
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Customer Stories Case studies on how customers use Desk365 to streamline support.
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Help Center Troubleshooting advice and user guides for configuring and utilizing Desk365 efficiently.
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Videos Video tutorials and step-by-step demonstrations will show you exactly how to use Desk365.
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Blog Insights, tips, and stay up-to-date on the latest trends on customer service and more.
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Glossary Providing definitions of specific customer service terms to aid comprehension.
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Agent Bot
With the Desk365 Agent Bot your support team can reply to tickets, add notes, check on statuses, change ticket properties, all without ever leaving Microsoft Teams.
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Support Bot
Empower customers with Desk365 Support Bot allowing you to create tickets within Teams and receive updates via push notifications, without constant email checks.
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Quick Overview of Desk365's Agent Bot and Support Bot for Microsoft Teams

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Strategically address and
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Resolve client inquiries
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Getting Started with Desk365: Your Modern Helpdesk Ticketing System

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