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IT service management has changed significantly over the years, with the focus shifting from managing technology to understanding the people and businesses that rely on it. Humans of Support is our interview series where we speak to the people who
Ramya Balakrishnan
We’re back with the second set of October updates, bringing even more ways to make your helpdesk smarter, faster, and...
Ramya Balakrishnan
Running customer support is easy when you’re small. You have a few calls a day, maybe a shared inbox, and...
Suvedha Balasubramanian
If you’ve ever managed a shared inbox or customer support channel, you’ve probably heard of Front, the email collaboration tool...
Ranjani Raghupathi
For a long time, the word helpdesk was synonymous with IT. Password resets, system outages, software troubleshooting – if you...
Suvedha Balasubramanian
Let’s face it—great customer service can make or break a business. Research shows that 89% of customers are more likely...
Ramya Balakrishnan
Imagine a customer landing on your support portal and instantly seeing everything in their native language. Menus, buttons, navigation—everything feels...
Suvedha Balasubramanian
When evaluating a customer support platform, pricing is only one part of the decision. The number of seats, communication channels,...
Suvedha Balasubramanian
TL DR; Desk365: A Microsoft Teams-focused helpdesk with core ticketing features at up to 72% lower cost than Zendesk. Zoho...
Ramya Balakrishnan
What’s new this October in your helpdesk. We’ve rolled out a fresh batch of improvements and features to make Desk365...
Ramya Balakrishnan
We all know customer experience (CX) is everything these days. One bad interaction can ripple through your reputation, which is...
Suvedha Balasubramanian
Let’s be honest. Customer support gets messy fast. One day you’re replying to emails, then it’s chat messages, social media...
Ramya Balakrishnan
Earlier this month, Zendesk announced the retirement of Zendesk Sell — their sales CRM product, effective August 31, 2027. While...
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