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IT service management has changed significantly over the years, with the focus shifting from managing technology to understanding the people and businesses that rely on it. Humans of Support is our interview series where we speak to the people who
Dheesha Manigandan
When we started building Asset Management in Desk365, we spoke to IT teams to understand what problem they were solving....
Dheesha Manigandan
Your helpdesk should be easy to manage, simple to scale, and reliable for both agents and contacts. The July product...
Ramya Balakrishnan
Q2 was a busy quarter for the Desk365 team. Between April and June, we shipped five product releases covering Asset...
Suvedha Balasubramanian
Your customers are in Teams. Your support team is in Teams. Your tickets shouldn’t be somewhere else. Seems we’re not...
Dheesha Manigandan
The updates within this release are designed to help you manage assets with fewer clicks, keep your inventory organized, and...
Dheesha Manigandan
If you’re a football fan, you are probably on the edge of your sofa, watching the 85th minute of the...
Ramya Balakrishnan
SLA vs. SLO vs. SLI. All three are terms you’ll hear often when talking about service reliability. The problem is...
Suvedha Balasubramanian
Foreword Customer support is entering a new phase. Businesses are no longer looking at customer experience as just faster replies...
Almitha Dency
I’m a customer success specialist at Desk365. One of the biggest surprises in my customer success journey was realizing that...
Dheesha Manigandan
Imagine this: it’s Monday morning, the traffic feels heavy. After what seems like an endless drive, you finally make it...
Ranjani Raghupathi
New releases and improvements are usually shipped on a bi-monthly basis here at Desk365. And we’re back now with a...
Dheesha Manigandan
I never thought much about customer support until I had to. On one unusually busy day, I was waiting for...
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