Our story

Desk365 was founded in 2020 with a mission to build the world’s best cloud-based customer service platform. 7,000+ customers and 5 years later, we are still nimble, thorough, and staying true to our goal.

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Who we are

We <3 what we do

Software is our craft. We’re passionate about what we do. We stand for products that are simple, intuitive, and functional.

A good product makes our lives easier – and we want to be that difference for our customers.

Industry leaders

The founding team at Desk365 has a history of building products that are loved world over for more than 25 years.

Our experienced Product and Engineering team, with a strong SaaS track record, drives innovation, delivering a superior product for our customers.

Customer-centric

Desk365 is being built for and by customers. We ship features and products that stand the test of time.

Our roadmap is prioritized by customer requests.  We’re building a business that takes our customers seriously. 

Firm believers in PLG

We don’t do the talking, our product does. As a bootstrapped company, we focus our lion’s share of resources on building an outstanding tool that needs little to no marketing.

The proof is in the pudding – our happy customers continue to rate us highly on all review platforms.  

Our Philosophy

A product that stands the test of time

Desk365 is being built with the long-term in mind. Products, technologies, and companies come and go. Throughout numerous technology ‘hype cycles,’ we’ve honed our ability to distinguish between genuine advancements and mere buzz. We build to make a real difference in the lives of our end-users.

Desk365 is nimble. Our product roadmap is shaped by what customers want. Every point of feedback and suggestion is taken in to making our helpdesk better. The product maybe new-age, but our philosophy is old-school.

Kumar Krishnasami
CEO & Founder

The team at Desk365

The right mix

Equal parts nerdy, innovative, and empathetic – that’s us here at Desk365. We all have something in common within our team – We care. About what we do, about the people we work with, and about the customers we build for.

We believe in putting our head down, doing the work, and doing it well.

Customers

Trusted by 7,000+ businesses across 61+ countries and 15+ industries

BANKING & FINANCE

HEALTHCARE

GOVERNMENT

SAAS

IT SERVICES

MANUFACTURING

HOSPITALITY

LEGAL SERVICES

EDUCATION

NON PROFIT

RETAIL

MSP

ENGINEERING

E-COMMERCE

REAL ESTATE

LOGISTICS

Customers in 61+ countries

6 Reasons customers love Desk365

"Desk365 has got all the right ingredients that a Helpdesk solution needs under its belt."

Desk365 has got all the right ingredients that a Helpdesk solution needs under its belt. We use them to manage support for our inhouse & partner product portfolios, custom developments and change management requests. They are constantly innovating and bringing great features at a rapid pace. Apart from the great product itself, they have a fantastic customer support team that is always there to support you and get the features that you want to be implemented in the Helpdesk .

Jugal Piplani

Technical Solutions Manager, Gapcloud

"We switched from Zendesk and would not go back"

Desk365 can be customized to your absolute liking. You can pull granular reporting, view and sort your tickets with ease and stay organized. There is so much automation, it’s very user-friendly and easy to set up. We are so glad to have made the switch from Zendesk and we would not go back! Desk365 is also Soc 2 Type 2 compliant! This is a premium helpdesk at a great price. I couldn’t manage IT without it! I am also continuously impressed with their client dedication – if you suggest an improvement, they genuinely take it into consideration! They consistently roll out improvements. We are so grateful!

Robin B

Business Administration Management

Industry

Healthcare

"Highly Recommend."

Desk365 has absolutely improved our ability to process internal/external requests. I needed a software solution that could be easily implemented for a reasonable price point and Desk365 delivered. I have been very impressed with the responsiveness of the Desk365 team and their assistance in configuring the software to fit our needs. Highly Recommend.

Jessica Harrison

Sr. Associate, Christopher Consultants, Ltd.

"They really make you feel they are part of your team."

Desk365 does what you expect from a much more expensive ticket system. The best thing however is the customer support. All questions about the software are answer quickly and completely and suggestions for improvement are treated seriously. They really make you feel they are part of your team.

Jeroen H

Scientist Sensortechnologies

Industry

Biotechnology

"A very good system all round."

After testing many other helpdesk solutions, we have been utilizing Desk365 for 10 months and have been hugely impressed with its ease of use, speed and simplicity. Everything we need to provide excellent customer support via email (our primary support channel) is available in one place, updates on new features are regular and concise and any requests for new features are reviewed and implemented quickly. A very good system all round.

Andy Roberts

Network & Communications Support Specialist, CSG

"Great Support Desk software for the price"

Super quick to set up, very cost effective, very flexible, great for automation and assigning tickets to the right queue. Customer support is very quick to respond if you need them. We were able to integrate this very easily and had this up and running within the day, no hesitation in recommending. It also was super easy to get the bot working in Teams and lots of our users use this method for raising and checking on tickets. I’ve used some of the bigger packages and prefer to use this.

Marc W

Snr IT Director

Industry

Human Resources

"Truly an outstanding product with a knowledgeable, prompt and courteous staff."

We heavily utilize Teams and other Microsoft 365 products and with Desk365’s easy and tight integration with Office 365, it was a natural fit. Our adoption was seamless and we now have a much (much) higher use of the ticket system by end users—instead of the office visit ticket or phone call. With the ability for users to make a ticket in Teams, email or the portal at a click of a button—users naturally gravitate to actual ticket creation. Truly an outstanding product with a knowledgeable, prompt and courteous staff. 

Ryan Geiler

IT Director, Community Medical Center

"The Helpdesk system everyone should know about"

Performance, Support, Easy-to-use. The Performance is incredible – one of the fastest Helpdesk systems I have ever worked with. The Support is just amazing. Any inquiries will be answered quickly and professionally. Easy-to-use: almost no one, from our ~100 employees, needed any training. It’s self-explanatory.

Mirko B

System & Network Administrator

Industry

Oil and energy

"Desk365 has plenty of features which we love to use."

“Desk365 has plenty of features which we love to use. With other tools, we tried, there was always a learning curve. Not with Desk365, simple and fast. The email ticketing module is very intuitive to set up and use. The integration with Microsoft Teams was a big selling point to us. We can work on Tickets within MS Teams, even the customers Tenant can be integrated. Very fast way to communicate with the customers. The standard SLA and the option to set different, special SLAs to some customers make it easy to keep up with all the tickets.”

Jan Schwärzel

CTO, ComSet AG

"Teams integration is fantastic!"

Teams integration is fantastic and has improved user interaction by at least 500%. Tech team is notified in Teams when tickets come in. Users see tech questions and comments in their teams. Automation features are great. Knowledgebase is more than adequate and search functions work well.

Lonny L

IT Manager

Industry

Farming

Security, Safety and Compliance

  • At Desk365, ensuring the security of your data is our top priority. We adhere to stringent security policies and controls that meet leading industry standards.

  • To cater to our customers, we operate data centers in both the US and EU, specifically offering EU-based centers for those in the European Union.

  • We are SOC 2 Type 2 Certified and GDPR compliant.

Contact us

Explore how Desk365 can revolutionize your customer support experience. Our dedicated support team is here to address any inquiries you may have.

Please reach out to us at support@desk365.io.

Careers

Our culture is a reflection of who we are as people – lifetime learners. We’re all constantly learning, growing, and staying curious about the world.

Build your career in a fast-paced startup helping businesses provide outstanding customer service.

Drop us a note at jobs@desk365.io.