Best TeamSupport Alternative in 2024

A robust and affordable TeamSupport alternative

Meet Desk365, a cloud-based modern helpdesk that allows you to provide outstanding customer service across various channels such as Email, Support Portal, Microsoft Teams, Web Forms, and more.

No credit card required

Powerful Ticketing Platform

Desk365 offers a robust ticketing system, that includes Microsoft Teams ticketing along with custom email servers and a customer support portal. This allows you to efficiently operate a helpdesk that functions well on Microsoft Teams and can handle requests from various channels such as email, support portal, and web forms.

Affordable and Transparent Pricing

Deliver exceptional support without breaking the bank. Desk365 offers all the premium features you desire at a more affordable cost. While helpdesk software like TeamSupport require purchasing higher-priced plans for additional features such as SLAs and custom reporting, Desk365 includes all features in its Pro Plan.

Ease of use

Stop using outdated software for your support operations. Enhance your support team’s experience by transitioning to Desk365, an easy-to-use and intuitive helpdesk software. Set-up is easy and our onboarding specialists will help you throughout your journey as you transition and onboard your help desk to Desk365.

Comparing Desk365 vs. TeamSupport

Here is an in-depth feature comparison between Desk365 and TeamSupport, two prominent customer support platforms in the industry,

Features

Desk365

Team Support

Microsoft Teams App for Agents

Create tickets from Microsoft Teams

Email Ticketing

Customer Support Portal

Web Form / Web Widget

Automations

(More Robust & Powerful)

Knowledge Base

SLAs

Custom Email Servers

Custom Ticket Fields

Custom Roles

Time Tracking

Customer Surveys

(Multiple Survey Types)

Reports

(Multiple Custom Reports)

Agent Collision Detection

Custom Statuses and Categories

API Access

Power Automate Connector

Azure AD Single Sign-On

(Easy to set-up)

Onboarding Specialist

Email Support

Free Trial

(21 Days)

(15 Days)

Free Plan Available

Lowest Paid Plan

$12/agent /month

$49/agent /month

Highest Paid Plan

$12/agent /month

$119/agent /month

Last Updated Date: 15-May-2023

Don't just take our word for it, see why our customers choose us!

Hear from real people who have experienced the difference.

"Great support. Make you feel they're part of your team"

Desk365 does what you expect from a much more expensive ticket system. The best thing however is the customer support. All questions about the software are answer quickly and completely and suggestions for improvement are treated seriously. They really make you feel they are part of your team.

Jeroen H

Scientist Sensortechnologies

Biotechnology

Capterra Rating

"The helpdesk system everyone should know about"

Performance, Support, Easy-to-use. The Performance is incredible – one of the fastest Helpdesk systems I have ever worked with. The Support is just amazing. Any inquiries will be answered quickly and professionally. Easy-to-use: almost no one, from our ~100 employees, needed any training. It’s self-explanatory.

Mirko B

System & Network Administrator

Oil and energy

Capterra Rating

"Desk365 works with Teams!"

Teams integration is fantastic and has improved user interaction by at least 500%. Tech team is notified in Teams when tickets come in. Users see tech questions and comments in their teams. Automation features are great. Knowledgebase is more than adequate and search functions work well.

Lonny L

IT Manager

Farming

Capterra Rating

Why should you choose Desk365 over TeamSupport?

You don’t require a software that takes forever to load. Desk365’s features, customization options, and easy-to-use interface, make it the best TeamSupport alternative for your support team.

Boost Agent Efficiency

Create automation rules that get triggered during ticket creation and ticket updates. Highly configurable, easy to use interface, makes it simple to establish rules based on different ticket/customer properties, keywords, SLAs, subject lines, events, and more.

Robust SLAs

Desk365’s powerful SLA module allows you to create periodic reminders before the tickets are due and help you stay on top of ticket commitments. The option to implement a No SLA policy, use different default SLAs for various companies, and establish reminders and escalation rules to manage customer tickets is available.

Gather Customer Feedback using Surveys

Create and send surveys to obtain direct feedback from your customers. Evaluate customer satisfaction through the quantitative data obtained from the surveys. Work with your team to examine the results, pinpoint areas for improvement, and implement changes to enhance your support team’s performance.

Generate Powerful Reports

Customize your reports to get insights into what’s important for your business. Monitor critical metrics such as ticket volume data or agent performance and make informed decisions to enhance your business. Stay updated on the performance of your support team and make data-driven decisions using our robust reports module.

Self-Service Portal for Customers

Offer your customers an online portal where they can manage and create tickets, and access help center articles from your Knowledge Base. Personalize the Support Portal with your brand guidelines. Advanced options allow you to limit access to signed-in users, and even display specific articles to selected customers.

Customize Desk365 to suit your requirements

Customize your support portal, agent roles, ticket fields, workflows, and more to make the helpdesk behave how you want it to be. Create customized ticket views using easy to use filters that cover all ticket fields, including your custom created fields.

Understand Customer Context Better

Get a 360 degree view of your customers and track their previous interactions with the support team through various channels, such as Support Portal, Phone, Teams, Email, and more. Easily monitor their entire ticket history at a quick glance in the same unified interface.

Partner that's always there for you

We always strive for customer happiness and go beyond the boundaries to solve customer issues and deeply listen to your feedback to create a product that works better for you. Start your trial today to experience our outstanding customer service.

Worried about the effort involved in switching to Desk365?

Don’t worry, we have got you covered.

We offer free migration and set-up help. We will work with you every step of the way on your transition to Desk365.
Make the switch to a better help desk starting today.