Best SysAid Alternative You Should Consider in 2024

Looking for the best SysAid Alternative?

Introducing Desk365, a cloud-based modern helpdesk that helps you deliver excellent customer service across multiple channels such as Email, Microsoft Teams, Customer Support Portal, Web Forms, and more.

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Powerful Ticketing Platform

Desk365 offers a robust ticketing platform, that includes Microsoft Teams ticketing along with custom email servers and a customer support portal. This makes it easy to run a help desk that works great on Microsoft Teams and at the same time can handle requests from multiple channels such as email, support portal, and web forms.

Affordable and Transparent Pricing

Provide world class support without breaking your bank. SysAid’s basic plan lacks features such as SLA, APIs whereas Desk365 has a single Pro Plan that offers all the premium features at a much more affordable price. Begin your 21-day free trial with us starting today and start delighting your customers in no time.

Ease of use

Say goodbye to software that requires a steep learning curve and has a outdated user interface. Improve your support team’s experience with Desk365, an intuitive and user-friendly helpdesk solution. Set up is easy and let our onboarding experts assist you every step of the way as you transition to and implement Desk365.

Comparing Desk365 vs. SysAid

Here is an in-depth feature comparison between Desk365 and SysAid, two prominent customer support platforms in the industry,

Features

Desk365

SysAid

Microsoft Teams App for Agents

(Complicated Process and is available only on ITSM AI plan)

Create tickets from Microsoft Teams

(Complicated Process and is available only on ITSM AI plan)

Email Ticketing

Customer Support Portal

Web Form / Web Widget

(Available only on ITSM & ITSM AI plans)

Automations

(More Robust & Powerful)

Knowledge Base

SLAs

Custom Email Servers

Custom Ticket Fields

(Available only on ITSM & ITSM AI plans)

Custom Roles

(Available only on ITSM & ITSM AI plans)

Time Tracking

Customer Surveys

(Multiple Survey Types)

(Limited to 1 for HELP DESK plan)

Reports

(Multiple Custom Reports)

Agent Collision Detection

Custom Statuses and Categories

API Access

Power Automate Connector

Azure AD Single Sign-On

(Easy to set-up)

Onboarding Specialist

Email Support

Free Trial

(21 Days)

(30 Days)

Free Plan Available

Lowest Paid Plan

$12/agent /month

Available upon request!

Highest Paid Plan

$12/agent /month

Available upon request!

Last Updated Date: 01-April-2024

Don't just take our word for it, see why our customers choose us!

Hear from real people who have experienced the difference.

"Great support. Make you feel they're part of your team"

Desk365 does what you expect from a much more expensive ticket system. The best thing however is the customer support. All questions about the software are answer quickly and completely and suggestions for improvement are treated seriously. They really make you feel they are part of your team.

Jeroen H

Scientist Sensortechnologies

Biotechnology

Capterra Rating

"The helpdesk system everyone should know about"

Performance, Support, Easy-to-use. The Performance is incredible – one of the fastest Helpdesk systems I have ever worked with. The Support is just amazing. Any inquiries will be answered quickly and professionally. Easy-to-use: almost no one, from our ~100 employees, needed any training. It’s self-explanatory.

Mirko B

System & Network Administrator

Oil and energy

Capterra Rating

"Desk365 works with Teams!"

Teams integration is fantastic and has improved user interaction by at least 500%. Tech team is notified in Teams when tickets come in. Users see tech questions and comments in their teams. Automation features are great. Knowledgebase is more than adequate and search functions work well.

Lonny L

IT Manager

Farming

Capterra Rating

Why should you choose Desk365 over SysAid?

Desk365’s premium features, customizability, simplicity, pricing, and best-in-class customer support team make it the best SysAid alternative for the support team that wants to work efficiently and improve customer service.

Create advanced workflow rules

Set up powerful automation rules that get triggered during ticket creation and ticket updates. Highly configurable, easy to use interface, makes it easy to create workflow rules based on different ticket/customer properties, SLAs, subject lines, and more.

Robust SLAs

Different SLA options are available that enable you to provide you with periodic reminders before the tickets are due and help you to stay on top of ticket deadlines. You can also set up a No SLA policy if needed and choose a distinct default SLA for different companies.

Analyze Customer Sentiment using Surveys

With Desk365, you have access to multiple survey options that allow you to obtain direct feedback from your customers. Evaluate customer satisfaction by analyzing quantifiable data from these surveys. Collaborate with your team to identify areas for improvement and implement changes that will enhance your support team’s performance.

Create Advanced Reports

Customize your reports to gain valuable insights for your business. Track critical metrics such as customer satisfaction ratings, ticket trends, or agent performance and make the right decisions to improve your business. Keep up-to-date with your support team’s progress and utilize Desk365’s robust reporting module to make data-driven decisions.

Customize Desk365 according to your needs

Customize your helpdesk to fit your unique needs. Personalize your support portal, agent roles, ticket fields, workflows, and more. Easily create custom ticket views with filters that include all ticket fields, including any custom fields you have created in your helpdesk.

Microsoft Teams Ticketing

Desk365 is built from the ground up for Microsoft 365. Experience the seamless nature of Microsoft Teams ticketing using Desk365’s special bots – Teams Agent Bot and Teams Support Bot. Simplify user administration, reduce risk, and ensure secure access with Single Sign-on through Azure AD.

Knowledge Base

Create and share solution articles with ease using the Knowledge Base. Our knowledge base editor is equipped with powerful capabilities that simplify the process of creating help center articles. Make it easy for the customers by enabling them to find answers to problems themselves without having to reach out to you every single time.

Get all the essential features

Desk365 is a modern help desk that has all the powerful features you need, without the bloat from features that are not useful anymore. We offer essential features such as Automations, SLAs, Agent Collision Detection, Built-in time tracking, Notifications, API access, Azure AD single sign-On, enhanced ticket management, and collaborative tools, among others.

Worried about the effort involved in switching to Desk365?

Don’t worry, we have got you covered.

We offer free migration and set-up help. We will work with you every step of the way on your transition to Desk365.
Make the switch to a better help desk starting today.