Sub-processors
Last Updated: 14th February 2026
Effective: 14th February 2026
Desk365 uses the sub-processors listed below, to assist in providing services as described in our Terms of Service.
We only use sub-processors who meet our high standards for data privacy and security.
Sub-processors
Service Provided
Purpose
Location
Amazon Web Services
Microsoft Azure
Stripe
Open AIÂ
PineconeÂ
Cloud Computing Services
Cloud Computing Services
Payment Processing
AI services
Vector database services Â
Primary cloud infrastructure provider where all data is hosted. Also used to send and receive emails.
Communication with the Desk365 Teams Bots.
Processing payments and managing subscriptions.
Generative AI based functionality to enhance agent productivity.
Store and retrieve derived vector embeddings for AI-powered knowledge search and retrieval.Â
United States
European Union.
United States
United States
United States
United States
European Union.
AI Agent
Asset management
Knowledge Base
Automations
SLAs
Customization
Ticket Assignment
Reports & Analytics
Approval Management
Helpdesk Security
Explore All Features
Banking and Finance
Healthcare
MSP
Government 
Non Profit
IT Services
Customer Support
Human Resources
Facilities
