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AI-powered helpdesk at an unbelievable price
From emerging startups to established enterprises, Desk365 offers the features you need—no hidden costs, no surprises.
STANDARD
$ 12 /agent/month billed annually
tickets directly from your email inbox.
leaving Microsoft Teams.
tasks and ticket workflows.
escalations for overdue tickets.
suit your team's needs.
touch.
centralized library of articles and FAQs.
PLUS
Best value
$ 22 /agent/month billed annually
approval workflows.
for balanced workload.
events for efficiency.
are thoroughly resolved.
without ownership.
teams for seamless collaboration.
tasks with checklists.
securely with AES encryption.
ratings post-resolution.
Microsoft Entra ID integration.
most important to you.
on schedule.
holiday lists for different teams.
PREMIUM
New
$ 32 /agent/month billed annually
$0
AI Agent
Add-on$50/1000 credits
Build and deploy AI agents that intelligently resolve customer questions, available as an add-on to your Desk365 plan
Create multiple AI Agents
Create AI Agents that are experts in specific areas. Use multiple AI Agents to step-in for your human agents where necessary.
Build, Test, Deploy
Desk365 uses a usage-based, credit model for AI Agents. Both the Plus and Premium plan come with limited free credits.
Resolve tickets contextually
Desk365 AI Agents retain context to accurately answer customer questions and can be trained to resolve tickets autonomously or escalate them when human intervention is needed.
Credit based pricing
Desk365 uses a usage-based, credit model for AI Agents. Both the Plus and Premium plan come with limited free credits. You can purchase additional credits at $50/1,000 credits to continue powering your AI agents as usage grows.
Switch at renewal guarantee
Already on a helpdesk you want to move out of? Get any Desk365 plan along with migration, and a smooth onboarding plan to help you switch to a platform that supports you better.
Start now, pay later
Get your agents onboarded now on an extended trial, but pay only when your current contract ends.
Lock-in price
No surprise costs, lock-in the price at the time of signup.
Data migration
Migrate all you data from your current tool in to Desk365 and get onboarded seamlessly - at no extra costs.
Human help
Get a dedicated account manager that's invested in bringing you and your whole team over smoothly.
A robust, full-featured ticketing platform
Desk365 offers in-depth capabilities guaranteed to improve agent productivity, shorten resolution times, and elevate your customer service. All this at an unbeatable price, uncompromised security, and a product that’s dream to use everyday.
No hidden costs
No setup fees
Ticket management
Efficiently handle support requests with Desk365's unified inbox, AI-assisted drafting, and time tracking, ensuring prompt and effective issue resolution.
Workflow automation
Automate repetitive tasks with customizable macros and time-based triggers, allowing your team to focus on delivering exceptional customer service.
Customization
Tailor your helpdesk with custom ticket forms, fields, and branded support portals to align with your organization's unique requirements.
Integrations
Seamlessly connect with Microsoft 365, Microsoft Entra ID, and other tools to enhance your support capabilities and streamline workflows.
Omni-channel support
Engage with customers across multiple channels, including Microsoft Teams, email, and web forms, all managed within a single platform.
Data & analytics
Gain actionable insights through detailed reports and dashboards, enabling data-driven decisions to improve support performance.
Support
Benefit from dedicated assistance, including free setup and installation, ensuring a smooth onboarding experience and ongoing support.
Choose a partner that helps you succeed
We are with you every step of the way. From quick onboarding to free setup calls, we’ve got your back.
Flexible contracts
Select between monthly or yearly plans. You can effortlessly add or remove agents. Switch easily with pro-rated fees.
Easy to use
Intuitive UI effectively addresses common adoption barriers, leading to significantly improved adoption by end-users.
Easy deployment
Desk365 works right out of the box, featuring a setup process that is both simple and user-friendly.
Best-in-class products and features
at one fifth the cost
*Comparing the prices of the most popular plan
Detailed plan comparison
From automation to seamless ticket management, Desk365 helps you deliver exceptional service without high costs. Premium features, without the premium price.
Features
| Unlimited Tickets | | | |
| Email to Tickets | | | |
| Convert Microsoft Teams message to Tickets | | | |
| Ticket History | | | |
| Canned Responses | | | |
| Spam Tickets | | | |
| Delete Tickets | | | |
| Private Notes | | | |
| Edit & Delete Private Notes | | | |
| Ticket Insights | | | |
| Ticket Time Tracking | | | |
| Export Tickets | | | |
| Import Tickets | | | |
| Merge Ticket | | | |
| Ticket Access Scope | | | |
| Embedded Web Widgets | | | |
| Embedded Web Forms | | | |
| Email Notification | | | |
| Microsoft Teams Notifications | | | |
| Group-Based Email Support | | | |
| Ticket Filters | | | |
| Ticket Search | | | |
| Ticket Sorting | | | |
| Email Delivery Status | | | |
| Bulk Edit | | | |
| Ticket Sharing (share ticket url) | | | |
| Forward Ticket | | | |
| Multiple ticket forms | | | |
| Agent Signature | | | |
| Satisfaction Surveys (CSAT) | | | |
| Language Setting for Support Bot | | | |
| Scheduled Ticket Exports | | | |
| Ticket Watchers | | | |
| Share Tickets (with Contacts) | | | |
| Ticket Closure Rules | | | |
| Tasks To Do | | | |
| Print Ticket | | | |
| Attachment File Storage | 200 GB | 500 GB | 1 TB |
| Scheduled Ticket Creation | | | |
| Secondary emails | 10 emails | right now we are increasing based on agents count | right now we are increasing based on agents count |
| | | | |
| Support Portal | | | |
| Web Form | | | |
| Web Widget | | | |
| Microsoft Teams | | | |
| Unlimited Articles | | | |
| Public Knowledge Base | | | |
| Internal or Private Knowledge Base | | | |
| Article Sections (Hierarchy) | | | |
| Search Knowledge Base Articles | | | |
| Full Screen Editor | | | |
| Article Reordering | | | |
| Share Article | | | |
| Article Status Indicator | | | |
| Attachments | | | |
| Article Feedback | | | |
| Article Versioning & Restore | | | |
| Knowledge Base Specific to a Company | | | |
| Automation Rules on Ticket Creation | | | |
| Automation Rules on Ticket Updates | | | |
| Time Based Automation | | | |
| Round Robin Ticket Assignment | | | |
| Load Based Ticket Assignment | | | |
| SLA Management | | | |
| Business Hours | Multiple | Multiple | |
| SLA Reminder Notification | | | |
| SLA Escalation Notification | | | |
| Holidays List | Multiple | Multiple | |
| Recurring Tickets | Using Power Automate | Using Power Automate | |
| Send customized emails in Automation | | | |
| Notify contact via teams | | | |
| Ticket Custom Fields | | | |
| Multiple Custom Ticket Forms | | | |
| Multi-level Ticket Fields | | | |
| Customer Portal Customization | | | |
| Custom Email Template | | | |
| Custom Ticket Views | | | |
| Custom Ticket Status | | | |
| Custom Agent Roles | | | |
| Custom Agent Status | | | |
| Dashboard Customization | | | |
| Microsoft Teams Support Bot Customization | | | |
| Unlimited Contacts | | | |
| Unlimited Companies | | | |
| Custom contact fields | | | |
| Custom company fields | | | |
| Managers for company and departments | | | |
| Departments in companies | | | |
| Import Contacts | | | |
| Import Companies | | | |
| Export Contacts | | | |
| Export Companies | | | |
| Merge Contact | | | |
| Add Multiple Emails for Contact | | | |
| Custom Domain for Support Portal | | | |
| Contact comments | | | |
| Configure Login type for Support Portal | | | |
| Custom Emails (Email to Ticket) | 10 | 10 | 25 |
| Date Format Customization | | | |
| Whitelisting Domains | | | |
| Remove Desk365 Branding | | | |
| Announcements | | | |
| Default Response Preference | | | |
| Microsoft Entra ID Single Sign-On | | | |
| SOC 2 ® Type II Compliance | | | |
| Built-In SSL | | | |
| Custom Domain Mapping | | | |
| Custom Email Server | | | |
| Digitally Signed Emails (DKIM) and DMARC | | | |
| Email Spam Control | | | |
| Roles and Permissions | | | |
| Audit Logs | | | |
| Encrypted Fields | | | |
| Encrypted Fields – Audit Logs | | | |
| Encrypted Fields – Visibility Control | | | |
| Sensitive Data Redaction | | | |
| Support Monitoring Dashboard | | | |
| Support Traffic Dashboard | | | |
| Ticket Metrics Report | | | |
| Export Report | | | |
| Agent/Group Performance Dashboard | | | |
| Contact/Companies Performance Dashboard | | | |
| CSAT Dashboard | | | |
| Scheduled Reports | | | |
| Multiple Dashboards | | | |
| Rest API Rate (Requests per Minute) | 100/hr | 50/min | 50/min |
| Webhooks | | | |
| Jira | Using API | Using API | |
| Power Automate | | | |
| Copilot | | | |
| Power BI | Using API | Using API | |
| Microsoft Teams | | | |
| Asana | Using Power Automate | Using Power Automate | |
| MS Planner | Using Power Automate | Using Power Automate | |
| Stripe | | | |
| Azure DevOps | Using Power Automate | Using Power Automate | |
| Microsoft Entra ID Sync | | | |
| Desk365 Mobile View for iOS | | | |
| Desk365 Mobile View for Android | | | |
| Knowledge Base / Help Center | | | |
| Email Support – 24×7 | | | |
| Option to Choose Your Data Center Location | | | |
| Migration Assistance | | | |
| Customer Success Manager | | | |
| Desk365 AI Agent | | Add-on | Add-on |
| Generate ticket responses with AI | | | |
| Draft with AI | | | |
| Rephrase ticket responses with AI | | | |
| Translate ticket responses with AI | | | |
| Summarize ticket responses | | | |
| Microsoft365 Copilot Plugin | | | |
| Define Asset Types | | | |
| Define Asset Fields | | | |
| Product Inventory | | | |
| Vendors Management | | | |
| Asset Depreciation | | | |
| Location Management | | | |
| Tickets and Asset Association | | | |
| Import Assets | | | |
| Software Management | | | |
Security, Safety and Compliance
- At Desk365, ensuring the security of your data is our top priority. We adhere to stringent security policies and controls that meet leading industry standards.
- To cater to our customers, we operate data centers in both the US and EU, specifically offering EU-based centers for those in the European Union.
- We are SOC 2 Type 2 Certified and GDPR compliant.
Frequently asked questions
Absolutely. At Desk365, our primary commitment is to craft an exceptional product. A significant portion of our resources is dedicated to product development, setting us apart from competitors, which typically invest more in sales and marketing. We prioritize product development and customer support over sales and marketing, allowing us to offer a superior product at a competitive price. Our guiding principle is simple: focus on creating an outstanding product, and everything else will naturally follow.
We offer a 21-day free trial for both our STANDARD and PLUS plans. After signing up and creating your Desk365 account, you’ll gain access to the features specific to the plan you choose, for 21 days—no credit card required. When you’re confident that Desk365 is the right fit for your business, you can easily add your credit card details to upgrade to any of the paid plans directly from your trial account.
Once your trial of the paid plan ends and you choose not to upgrade, you’ll automatically be moved to the FREE plan, which offers a limited set of features.
We accept payment via all the major credit cards like Visa, MasterCard, American Express, Discover and Diner’s Club. We also accept payments via ACH transfer or wire transfer and work with PO/fulfillment processes for yearly subscriptions.
Yes, you can easily upgrade your subscription instantly. Click on ‘Plan & Billing’ in your Desk365 account to upgrade your subscription anytime. If at any point of time you are not satisfied with our product, you can also cancel your subscription, but your cancellation will come into effect only after the end of your term.
We offer both monthly and annual plans for agent-based pricing. You can choose whichever suits you the best.
Helpdesk staff who are actively working on tickets, managing them and replying to them are considered agents. Desk365 pricing is based on agents. You can have unlimited number of end-users who create tickets that are processed by your agents.
At Desk365, we understand our customers rely on us to run their day to day business processes and to keep their data secure. We take our responsibilities to our customers seriously – the security and reliability of the software application, data and systems are of paramount importance and our top priority. All of our data are hosted in highly secure data centers that are protected by biometric locks and under 24-hour surveillance. We also follow the latest security practices, and ensure the latest security patches are applied on our applications and servers.
Trusted by 7,000+ businesses around the world
Empower your teams with the best ticketing platform
Choose from our high-value plans that are inclusive of all the features your business needs. No credit card needed.
AI Agent
Knowledge Base
Automations
SLAs
Customization
Ticket Assignment
Reports & Analytics
Approval Management
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