Best OneDesk Alternative You Should Consider in 2024

Looking for the best OneDesk Alternative?

You’re in the right place.

Meet Desk365, a cloud-based modern helpdesk that lets you deliver excellent customer service across multiple channels like Microsoft Teams, Email, Support Portal, Web Forms, and more.

No credit card required

Multi-Channel Ticketing Platform

Desk365 offers a comprehensive ticketing platform, that includes Microsoft Teams ticketing along with custom email servers and a customer support portal. This makes it easy to run a help desk that works great on Microsoft Teams and at the same time can handle requests from other channels like email, support portal, and web forms.

Affordable and Transparent Pricing

Provide world class support without breaking your bank. Desk365 offers advanced features that your support team desires at an affordable price. Our single all-inclusive PRO plan covers all the essential features you need to provide great customer service unlike OneDesk which has limited features.

Ease of use

Stop using software that requires extensive training and has a complex user interface. Delight your support team by shifting to an easy-to-use and intuitive help desk using Desk365. Set up is easy and let our onboarding experts assist you every step of the way as you transition to and implement Desk365.

Comparing Desk365 vs. OneDesk

Here is an in-depth feature comparison between Desk365 and OneDesk, two prominent customer support platforms in the industry,

Features

Desk365

OneDesk

Microsoft Teams App for Agents

Create tickets from Microsoft Teams

Email Ticketing

Customer Support Portal

Web Form / Web Widget

Automations

(More Robust & Powerful)

Knowledge Base

SLAs

Custom Email Servers

Custom Ticket Fields

Custom Roles

Time Tracking

Customer Surveys

(Multiple Survey Types)

Reports

(Multiple Custom Reports)

Agent Collision Detection

Custom Statuses and Categories

API Access

Power Automate Connector

Azure AD Single Sign-On

(Easy to set-up)

Onboarding Specialist

Email Support

Free Trial

(21 Days)

(14 Days)

Free Plan Available

Number of Users

Unlimited

Highest Paid Plan

$12/agent /month

$18/agent /month

Last Updated Date: 1-April-2024

Don't just take our word for it, see why our customers choose us!

Hear from real people who have experienced the difference.

"Great support. Make you feel they're part of your team"

Desk365 does what you expect from a much more expensive ticket system. The best thing however is the customer support. All questions about the software are answer quickly and completely and suggestions for improvement are treated seriously. They really make you feel they are part of your team.

Jeroen H

Scientist Sensortechnologies

Biotechnology

Capterra Rating

"The helpdesk system everyone should know about"

Performance, Support, Easy-to-use. The Performance is incredible – one of the fastest Helpdesk systems I have ever worked with. The Support is just amazing. Any inquiries will be answered quickly and professionally. Easy-to-use: almost no one, from our ~100 employees, needed any training. It’s self-explanatory.

Mirko B

System & Network Administrator

Oil and energy

Capterra Rating

"Desk365 works with Teams!"

Teams integration is fantastic and has improved user interaction by at least 500%. Tech team is notified in Teams when tickets come in. Users see tech questions and comments in their teams. Automation features are great. Knowledgebase is more than adequate and search functions work well.

Lonny L

IT Manager

Farming

Capterra Rating

Why should you choose Desk365 over OneDesk?

Desk365’s functionality, versatility, and ease of use make it the top OneDesk alternative for your support team that wants to work efficiently and improve customer service.

Set up Intelligent Automations

Set up powerful automation rules that get triggered during ticket creation and ticket updates. Highly configurable, easy to use interface, makes it easy to create advanced workflow rules based on different ticket/customer properties and events, SLAs, keywords, subject lines, and more.

Robust SLAs

Desk365 has a powerful SLA module that allows you to create recurring reminders before ticket deadlines, helping you to stay on top of your ticket commitments. You have the option to opt-out of the SLA policy if needed, set distinct default SLAs for various companies, and establish reminders and escalation rules to keep track of customer tickets.

Create and Send Surveys

Create and send surveys to obtain direct feedback from your customers. Gauge customer satisfaction by measuring quantifiable data from these surveys. Collaborate with your team to analyze the data and pinpoint areas for improvement, then make necessary adjustments to improve the performance of your support team.

Generate Powerful Reports

Tailor your reports to gain insight into what is vital for your business. Keep an eye on metrics such as customer satisfaction scores or agent performance and make informed decisions to enhance your business. Stay informed on the performance of your support team and make data-driven decisions with our comprehensive reports module.

Customize Desk365 according to your needs

Customize your support portal, agent roles, ticket fields, workflows, and more to fit your unique requirements. Create customized ticket views using user-friendly filters that cover all ticket fields, including any custom fields you have created.

Self-Service Portal for Customers

Offer your customers a web portal where they can manage and create tickets, view solution articles from your Knowledge Base. Personalize the Support Portal with your own branding and color scheme. Advanced options allow you to limit access to logged-in users and even display specific articles to specific customers.

Agent Collision Detection

Desk365’s agent collision detection feature ensures that multiple agents don’t work on the same ticket simultaneously, avoiding confusion and duplication of efforts. Web socket based communication makes sure users are instantly notified of all changes that happen to the tickets that are currently in view.

Partner That Helps You Succeed

We always strive for customer satisfaction and go beyond the boundaries to solve customer issues and deeply listen to your feedback to create a product that works better for you. Start your trial now and experience our outstanding customer service for yourself.

Worried about the effort involved in switching to Desk365?

Don’t worry, we have got you covered.

We offer free migration and set-up help. We will work with you every step of the way on your transition to Desk365.
Make the switch to a better help desk starting today.