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Customization
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Ticket Assignment
Reports & Analytics
Ticket 'Watchers' & 'Share To'
Knowledge Base
Helpdesk Ticketing
Email Ticketing
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MICROSOFT TEAMS

Microsoft Teams Ticketing System
Agent Bot
Support Bot

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FOR INDUSTRIES

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FOR TEAMS

IT Services, Customer Support, Human Resources, Facilities

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Features

Draft with AI Icon AI Agent
Microsoft Teams Integration Icon Microsoft Teams Integration
Automations Icon Automations
SLAs Icon SLAs
Customization Icon Customization
Ticket Assignment Icon Ticket Assignment
Reports & Analytics Icon Reports & Analytics
Knowledge Base Icon Knowledge Base Explore All Industries Icon Explore All Features

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Solutions

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Industries

Banking and Finance Icon Banking and Finance Healthcare Icon Healthcare MSP Icon MSP Government Icon Government

Non Profit Icon Non Profit Explore All Industries Icon Explore All Industries

Teams

Automation Icon IT Services
Customer Support
Human Resources
Facilities

Microsoft Teams

Pricing

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Resources

Customer Stories Case studies on how customers use Desk365 to streamline support.

Help Center Troubleshooting advice and user guides for configuring and utilizing Desk365 efficiently.

Videos Video tutorials and step-by-step demonstrations will show you exactly how to use Desk365.

Blog Insights, tips, and stay up-to-date on the latest trends on customer service and more.

Glossary Providing definitions of specific customer service terms to aid comprehension.

START YOUR FREE TRIAL

Get quick, contextual responses

Automate repetitive tasks

Set and track service timelines

Centralize information sharing

Adapt workflows to your needs

Ticket Assignment

Auto-assign tickets to agents

Reports & Analytics

In-depth reporting and tracking

Approval Management

Approvals made effortless

EXPLORE ALL FEATURES

Customer Stories Case studies on how customers use Desk365 to streamline support.

Help Center Troubleshooting advice and user guides for configuring and utilizing Desk365 efficiently.

Videos Video tutorials and step-by-step demonstrations will show you exactly how to use Desk365.

Blog Insights, tips, and stay up-to-date on the latest trends on customer service and more.

Glossary Providing definitions of specific customer service terms to aid comprehension.

With the Desk365 Agent Bot your support team can reply to tickets, add notes, check on statuses, change ticket properties, all without ever leaving Microsoft Teams.

Empower customers with Desk365 Support Bot allowing you to create tickets within Teams and receive updates via push notifications, without constant email checks.

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Quick Overview of Desk365's Agent Bot and Support Bot for Microsoft Teams

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INDUSTRIES

Banking and Finance

Secure financial customer care

Provide outstanding support

Optimize IT efficiency

Streamline public service delivery

Strengthen mission operations

Explore All Industries

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TEAMS

Strategically address and
resolve technical problems

Customer Support

Resolve client inquiries
efficiently and effectively

Human Resources

Effectively manage workforce
issues and relations

Manage operational
environments effectively

Getting Started with Desk365: Your Modern Helpdesk Ticketing System

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