Looking for the best Helprace Alternative?
You’re in the right place.
Meet Desk365, a cloud-based modern helpdesk that enables you to offer outstanding customer service across multiple channels including Support Portal, Email, Microsoft Teams, Web Forms, and more.
No credit card required
Omni-Channel Ticketing Platform
Desk365 offers a robust ticketing platform, that includes Microsoft Teams ticketing along with custom email servers and a user-friendly customer support portal. This makes it easy to run a help desk that works great on Microsoft Teams and at the same time can handle requests from other important channels like email, support portal, and web forms.
Affordable and Transparent Pricing
Offer best-in-class support without breaking your bank. Desk365 offers you all the cutting-edge features you require at a much more affordable price. Our all-inclusive Pro plan offers all the necessary tools to operate a modern helpdesk unlike Helprace which has limited features. Begin your trial with us starting today.
Ease of use
Say goodbye to complicated software for your support operations. Enhance your support team’s efficiency by transitioning to the user-friendly and intuitive help desk solution of Desk365. Set-up is simple and our onboarding experts will guide you through the transition, ensuring a smooth and successful onboarding to Desk365.
Comparing Desk365 vs. Helprace
Here is an in-depth feature comparison between Desk365 and Helprace, two prominent customer support platforms in the industry,
Features
Desk365
Helprace
Microsoft Teams App for Agents
Create tickets from Microsoft Teams
Email Ticketing
Customer Support Portal
Web Form / Web Widget
Automations
(More Robust & Powerful)
(Limited to 5 mailboxes in Plus plan)
Knowledge Base
SLAs
Custom Email Servers
Custom Ticket Fields
Custom Roles
Time Tracking
Customer Surveys
(Multiple Survey Types)
(Multiple Survey Types)
Reports
(Multiple Custom Reports)
(Multiple Survey Types)
Agent Collision Detection
Custom Statuses and Categories
API Access
Power Automate Connector
Azure AD Single Sign-On
(Easy to set-up)
Onboarding Specialist
Email Support
Free Trial
(21 Days)
(30 Days)
Lowest Paid Plan
$12/agent /month
$9/agent /month
Highest Paid Plan
$12/agent /month
$27/agent /month
Last Updated Date: 1-April-2024
Don't just take our word for it, see why our customers choose us!
Hear from real people who have experienced the difference.
"Great support. Make you feel they're part of your team"
Desk365 does what you expect from a much more expensive ticket system. The best thing however is the customer support. All questions about the software are answer quickly and completely and suggestions for improvement are treated seriously. They really make you feel they are part of your team.
Jeroen H
Biotechnology
Capterra Rating
"The helpdesk system everyone should know about"
Performance, Support, Easy-to-use. The Performance is incredible – one of the fastest Helpdesk systems I have ever worked with. The Support is just amazing. Any inquiries will be answered quickly and professionally. Easy-to-use: almost no one, from our ~100 employees, needed any training. It’s self-explanatory.
Mirko B ​
Oil and energy
Capterra Rating
"Desk365 works with Teams!"
Teams integration is fantastic and has improved user interaction by at least 500%. Tech team is notified in Teams when tickets come in. Users see tech questions and comments in their teams. Automation features are great. Knowledgebase is more than adequate and search functions work well.Â
Lonny L
Farming
Capterra Rating
Why should you choose Desk365 over Helprace?
Desk365’s advanced features, customizability, and simplicity make it the best Helprace alternative for the support team that wants to increase efficiency and enhance customer service.
Create intelligent automation rules
Set up advanced workflow rules that get triggered during ticket creation and ticket updates. Highly configurable, easy to use interface, makes it simple to create rules based on different ticket/customer properties, subject lines, SLAs, events, and more.
Powerful SLAs
Desk365 offers various SLA options to assist you in keeping track of ticket deadlines through periodic reminders. You also have the option of having no SLA policy, and choosing different default SLAs for different companies.
Measure Customer Sentiment using Surveys
Multiple survey options are available, allowing you to gather direct feedback from your customers by creating and sending surveys. Evaluate customer satisfaction through quantifiable data analysis. Work with your team to identify areas for improvement and make changes to optimize your support team’s performance.
Create Powerful Reports and Dashboards
Tailor your reports to gain insights into what’s crucial for your business. Keep an eye on important helpdesk metrics such as customer satisfaction and agent performance to make informed decisions to enhance your business. Stay informed on the performance of your support team and make data-driven decisions with Desk365’s comprehensive reports module.
Self-Service Portal for Customers​
Provide your customers with a web-based portal for creating tickets, tracking status, and accessing solution articles from your Knowledge Base. Personalize the portal to align with your brand guidelines. Advanced options allow for restricted access to signed-in users and even display specific articles to specific customers
Customize Desk365 according to your needs
Customize your support portal, agent roles, ticket fields, workflows, and more to fit your unique requirements. Create custom ticket views using easy to use filters that include all ticket fields, including any custom fields you have created.
Easily track the time spent on tickets
Time tracking is a crucial component of a helpdesk, and Desk365 provides the ability to monitor the time spent by each agent on individual tickets. This can be done by manually inputting the time or using a timer function. Time tracking is useful when billing clients for the work done on their tickets
Partner That Helps You Succeed
We always strive for customer happiness and go beyond the boundaries to address any issues and deeply listen to your feedback to create a product that works better for you. Begin your trial today to experience our exceptional customer service.
Worried about the effort involved in switching to Desk365?
Don’t worry, we have got you covered.
We offer free migration and set-up help. We will work with you every step of the way on your transition to Desk365.
Make the switch to a better help desk starting today.
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