Helpdesk Security, Trusted and Certified

Protect your helpdesk, your customer data, and your organization’s reputation. Desk365 offers comprehensive helpdesk security features designed to safeguard every touchpoint. 

START YOUR FREE TRIAL
REQUEST DEMO

No credit card required

Trusted by 7,000+ businesses around the world

cbre_group-logo_brandlogos.net_eyfmh-512x512 1
2-1.png
3-1.png
4-1.png
5-1.png
6-1.png
Group 20224
8-1.png
9-1.png
10-1.png
11-1.png
12-1.png
Frame 20326
7-1.png
14-1.png
15-1.png
16-1.png
17-1.png
18-1.png
19-1.png
20.png
21.png
22.png
23.png
24.png

Why helpdesk security matters 

Protect customer trust

Every support interaction involves sensitive data. Strong security ensures your customers feel safe sharing information with your team. 

Safeguard your business reputation 

A single breach can damage credibility. Robust helpdesk security minimizes risks and keeps your brand reputation intact.

Meet compliance requirements

From HIPAA to GDPR, security isn’t optional, it’s a necessity for doing business responsibly and avoiding costly penalties. 

Prevent internal misuse

Role-based access and audit logs give you control and visibility, ensuring only the right people see sensitive data.

Keep your customer data safe 

Your helpdesk contains sensitive customer information. Desk365 ensures it stays safe with encryption in transit and at rest, protecting your data whether it’s moving across the internet or stored in our systems. 

Control who can access information

Not everyone in your organization needs access to all customer data. With role-based access controls, you decide who can view, edit, or manage specific information. This ensures that sensitive details are only visible to the right people. 

Stay compliant with global standards

Desk365 is built with compliance in mind. We adhere to the following standards: 

  • HIPAA - Protects sensitive health information (with ePHI fields and encryption).
  • GDPR - Respects your customers’ right to data privacy.
  • SOC 2 - Type II: Independent certification that validates our security practices.

Secure sign-in options

With Single Sign-On (SSO) through Microsoft Entra ID, your team can log in securely without needing separate passwords. This reduces the risk of unauthorized access and makes life easier for your agents. 

Track key actions

With the ticket activity log, you get a clear view of important updates on each ticket. Key actions are recorded, allowing you to see what changed, who made the update, and when it occurred, helping your team stay aligned and accountable.

Businesses trust Desk365
for Helpdesk Security

Data Protection

Safeguards customer data with strong encryption 

Access Control

Gives you full control over who sees what

Global Compliance

Fully compliant with HIPAA, GDPR, and SOC 2

Secure Sign-In

Makes secure sign-in easy with SSO

Audit Transparency

Keeps everything transparent with audit logs

Frequently asked questions

Desk365 uses industry-standard encryption both in transit and at rest. This means your data is protected when moving across the internet and while stored in our systems. 

Yes. Desk365 is designed with compliance in mind. We support HIPAA with ePHI fields and encryption, respect GDPR requirements for data privacy, and are SOC 2 Type II certified. 

Absolutely. With role-based access controls, you decide who can view, edit, or manage certain data, ensuring sensitive information is only accessible to authorized team members. 

Desk365 supports secure Single Sign-On (SSO) through Microsoft Entra ID. This reduces the need for multiple passwords and strengthens protection against unauthorized access.

Every action is recorded in activity logs, so you know who did what and when. This makes it easier to track changes, investigate issues, and maintain compliance. 

No additional tools are required. Security features like encryption, compliance, access controls, and audit logs are built into Desk365 by default.

Don't just take our word for it, see why our customers choose us!

Hear from real people who have experienced the difference.

"Desk365 has got all the right ingredients that a Helpdesk solution needs under its belt."

Desk365 has got all the right ingredients that a Helpdesk solution needs under its belt. We use them to manage support for our inhouse & partner product portfolios, custom developments and change management requests. They are constantly innovating and bringing great features at a rapid pace. Apart from the great product itself, they have a fantastic customer support team that is always there to support you and get the features that you want to be implemented in the Helpdesk .

Jugal Piplani

Technical Solutions Manager, Gapcloud

"Highly Recommend."

Desk365 has absolutely improved our ability to process internal/external requests. I needed a software solution that could be easily implemented for a reasonable price point and Desk365 delivered. I have been very impressed with the responsiveness of the Desk365 team and their assistance in configuring the software to fit our needs. Highly Recommend.

Jessica Harrison

Sr. Associate, Christopher Consultants, Ltd.

"They really make you feel they are part of your team."

Desk365 does what you expect from a much more expensive ticket system. The best thing however is the customer support. All questions about the software are answer quickly and completely and suggestions for improvement are treated seriously. They really make you feel they are part of your team.

Jeroen H

Scientist Sensortechnologies

Industry

Biotechnology

"A very good system all round."

After testing many other helpdesk solutions, we have been utilizing Desk365 for 10 months and have been hugely impressed with its ease of use, speed and simplicity. Everything we need to provide excellent customer support via email (our primary support channel) is available in one place, updates on new features are regular and concise and any requests for new features are reviewed and implemented quickly. A very good system all round.

Andy Roberts

Network & Communications Support Specialist, CSG

"Truly an outstanding product with a knowledgeable, prompt and courteous staff."

We heavily utilize Teams and other Microsoft 365 products and with Desk365’s easy and tight integration with Office 365, it was a natural fit. Our adoption was seamless and we now have a much (much) higher use of the ticket system by end users—instead of the office visit ticket or phone call. With the ability for users to make a ticket in Teams, email or the portal at a click of a button—users naturally gravitate to actual ticket creation. Truly an outstanding product with a knowledgeable, prompt and courteous staff. 

Ryan Geiler

IT Director, Community Medical Center

"The Helpdesk system everyone should know about"

Performance, Support, Easy-to-use. The Performance is incredible – one of the fastest Helpdesk systems I have ever worked with. The Support is just amazing. Any inquiries will be answered quickly and professionally. Easy-to-use: almost no one, from our ~100 employees, needed any training. It’s self-explanatory.

Mirko B

System & Network Administrator

Industry

Oil and energy

"Desk365 has plenty of features which we love to use."

“Desk365 has plenty of features which we love to use. With other tools, we tried, there was always a learning curve. Not with Desk365, simple and fast. The email ticketing module is very intuitive to set up and use. The integration with Microsoft Teams was a big selling point to us. We can work on Tickets within MS Teams, even the customers Tenant can be integrated. Very fast way to communicate with the customers. The standard SLA and the option to set different, special SLAs to some customers make it easy to keep up with all the tickets.”

Jan Schwärzel

CTO, ComSet AG

"Teams integration is fantastic!"

Teams integration is fantastic and has improved user interaction by at least 500%. Tech team is notified in Teams when tickets come in. Users see tech questions and comments in their teams. Automation features are great. Knowledgebase is more than adequate and search functions work well.

Lonny L

IT Manager

Industry

Farming

Why choose Desk365 ?

Customers who choose Desk365 feel the difference. Built for and by customers, every feature, every detail is crafted so our users’ lives are simplified. 

Set up in minutes

Migrate, onboard, and get started with your new helpdesk almost instantly.  

Support that goes the extra mile

Have questions? Need help? Desk365 is committed to real human support and providing true resolution.

Easy to use

Intuitive software your teams can pick-up in no-time. Ensure a smooth experience for both your agents and your customers.  

Highest ROI and product value

Reduce costs and increase agent productivity from day 1 so your business sustains growth.

START YOUR FREE TRIAL

No credit card required.

Security, Safety and Compliance

  • At Desk365, ensuring the security of your data is our top priority. We adhere to stringent security policies and controls that meet leading industry standards.

  • To cater to our customers, we operate data centers in both the US and EU, specifically offering EU-based centers for those in the European Union.

  • We are SOC 2 Type 2 Certified and GDPR compliant.
Desk365 - AI-powered ticketing for teams of all sizes

Start Your Free Trial Today 

Desk365 isn’t a generic helpdesk. We’re built for the evolving needs of legal teams. From automating ticket workflows to enabling self-service and delivering operational visibility, it’s a solution designed to keep your legal operations running smoothly.

Need a walkthrough? Request a demo from our product experts. 

START YOUR FREE TRIAL
REQUEST DEMO