Looking for the best HelpDesk Alternative?
You’re in the right place.
Introducing Desk365, a cloud-based modern helpdesk solution that enables you to provide outstanding customer service through multiple channels such as Email, Customer Support Portal, Microsoft Teams, Web Forms, and more.
Multi-Channel Ticketing Platform
Desk365 provides an omni-channel ticketing solution, featuring Microsoft Teams ticketing, along with custom email servers and a customer support portal. This streamlines your help desk operations and enables you to effectively manage requests from a variety of channels, including Microsoft Teams, email, support portal, and web forms.
Affordable and Transparent Pricing
Provide world class support without breaking your bank. Desk365 offers you all the essential support features at an affordable price. Our Pro plan is fully equipped with all the necessary tools to run a modern help desk, unlike HelpDesk, which has limited features and is more expensive. Plus, we offer a 21-day free trial, giving you plenty of time to try out the product and make a confident choice.
Ease of use
Say goodbye to complicated software for your support operations. Boost your support team’s efficiency by switching to Desk365, a user-friendly and intuitive help desk solution. The set-up is straightforward, and our onboarding specialists will guide you through the transition, ensuring a seamless and successful adoption of Desk365.
Comparing Desk365 vs. HelpDesk
| Features | Desk365 | HelpDesk |
|---|---|---|
| Microsoft Teams App for Agents | ||
| Create tickets from Microsoft Teams | ||
| Email Ticketing | ||
| Customer Support Portal | ||
| Web Form / Web Widget | ||
| Automations | (More Robust & Powerful) | |
| Knowledge Base | ||
| SLAs | ||
| Custom Email Servers | ||
| Custom Ticket Fields | ||
| Custom Roles | ||
| Time Tracking | ||
| Customer Surveys | (Multiple Survey Types) | |
| Reports | ||
| Agent Collision Detection | ||
| Custom Statuses | ||
| API Access | ||
| Power Automate Connector | ||
| Azure AD Single Sign-On | (Easy to set-up) | |
| Onboarding Specialist | ||
| Email Support | ||
| Free Trial | (21 Days) | (14 Days) |
| Free Plan Available | ||
| Lowest Paid Plan | $10/agent/month | $29/agent/month |
| Highest Paid Plan | $10/agent/month | Available upon request! |
Last Updated Date: 15-May-2023
Don't just take our word for it, see why our customers choose us!
Hear from real people who have experienced the difference.
Desk365 does what you expect from a much more expensive ticket system. The best thing however is the customer support. All questions about the software are answer quickly and completely and suggestions for improvement are treated seriously. They really make you feel they are part of your team.
Posted on
February 26, 2023
Performance, Support, Easy-to-use. The Performance is incredible – one of the fastest Helpdesk systems I have ever worked with. The Support is just amazing. Any inquiries will be answered quickly and professionally. Easy-to-use: almost no one, from our ~100 employees, needed any training. It’s self-explanatory.
Posted on
February 22, 2023
Teams integration is fantastic and has improved user interaction by at least 500%. Tech team is notified in Teams when tickets come in. Users see tech questions and comments in their teams. Automation features are great. Knowledgebase is more than adequate and search functions work well.
Posted on
March 14, 2023
Why should you choose Desk365 over HelpDesk?
Desk365’s simplicity combined with its powerful features, including multi-channel ticketing, collaboration features, SLAs, surveys, and more, make it the best alternative to HelpDesk for support teams looking to streamline operations and enhance customer service.
Set up advanced workflow rules
Create advanced workflow rules that get triggered during ticket creation and ticket updates. Desk365’s highly customizable, user-friendly interface makes it simple to create automation rules based on various ticket/customer properties, keywords, events, subject lines, SLAs, and more, tailored to meet your requirements.
Powerful SLAs
Desk365’s robust SLA module allows you to create periodic reminders before the tickets are due and help you stay on top of ticket deadlines. You have the option to enforce a No SLA policy, apply various default SLAs for different companies, and establish reminders and escalation rules to efficiently manage customer tickets.
Gauge Customer Sentiment using Surveys
Create and send surveys to get direct feedback from your customers whenever a ticket is resolved or closed.. Evaluate customer satisfaction by analyzing quantifiable data from the surveys. Work with your team to analyze the data and identify areas for improvement, then make necessary changes to enhance your support team’s performance.
Build Custom Reports & Dashboards
Customize your reports to gain valuable insights into what’s critical for your business. Monitor key helpdesk metrics, such as ticket trends, customer satisfaction, and agent performance, to make informed decisions that boost your business. Stay informed on the performance of your support team and make data-driven decisions using our robust reporting module.
Receive Instant Ticket Alerts
Desk365 offers a feature that sends automatic notifications to agents and contacts based on ticket life cycle events, keeping your support team updated on new and updated tickets in real-time. This ensures that every customer request is promptly addressed, and no enquiries go unanswered.
Collision Detection
Desk365’s agent collision detection feature prevents multiple agents from working on the same ticket at the same time, avoiding confusion and duplication of efforts. Web socket-based communication instantly informs users of any changes made to the tickets they are currently viewing.
Self-Service Portal for Customers
Offer your customers an online portal through which they can manage and create tickets, access help center articles from your Knowledge Base. Customize the Support Portal with your own branding and theme colors. Restrict access to signed in users, Microsoft 365 sign-ins and even display specific articles to specific customers.
Better & Improved Collaboration Features
Effortlessly collaborate across departments in your organization for prompt customer support using Desk365. Allow agents to exchange private comments and confidential notes on specific tickets and directly consult internal product experts within your organization through Desk365’s unified interface.
Worried about the effort involved in switching to Desk365?
Don’t worry, we have got you covered.
We offer free migration and set-up help. We will work with you every step of the way on your transition to Desk365.
Make the switch to a better help desk starting today.
Trusted by 3,000+ businesses around the world
