AI-powered
helpdesk
for teams of all sizes
One platform for customer support and IT – tickets, assets, changes, knowledge, and AI agents all in a single workspace. Built for teams who’ve outgrown basic ticketing but don’t need the complexity of ServiceNow.
No credit card required.
Trusted by 7,000+ businesses around the world
Ticketing + AI
The only platform your agents need.
Desk365 brings everything support and IT teams need into one reliable platform so you can move faster without juggling tools.
Meet your customers where they already areÂ
From Microsoft Teams to email to a branded support portal – every channel feeds into one unified inbox. No channel-switching, no missed tickets.
Microsoft Teams.
Your customers can create tickets, receive notifications, check on statuses and respond back to your agents, all without leaving Teams.
Email.
Customer emails get converted into tickets. Agent responses are sent via email and are also visible on your customer support portal.
Support Portal.
Provide your customers with a web portal where they can create and manage tickets, view solution articles from your Knowledge Base.
Web Widget.
Web widget that can be easily configured to fit into your website or web product. A powerful way for your customers to send in-context information while creating tickets.
Web Form.
Prefer an iframe form to a web widget? No worries, we got you covered with a configurable web form that you can add to your website.
AI Agent
Asset Management
Knowledge Base
Automations
SLAs
Customization
Ticket Assignment
Reports & Analytics
Approval Management
Helpdesk Security
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