IT Asset Management, built into your helpdesk

Track and manage both hardware and software assets in one place. Link assets to tickets and connect them to the work your team does every day. Desk365 Asset Management keeps your inventory organized, searchable, and ready to scale.

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How does Asset Management help IT teams

Resolve issues faster with asset context 

Link assets directly to tickets, so agents instantly see ownership and history, reducing back-and-forth and guesswork. 

Improve visibility and accountability 

Maintain a single source of truth for hardware and software assets, including vendors, locations, and lifecycle status, so teams stay aligned and accurate. 

Support proactive IT operations 

Track depreciation, renewals, and asset status to plan replacements, avoid surprises, and stay audit-ready. 

Scale IT and support without complexity 

Centralized asset data helps teams manage growing environments efficiently, without relying on spreadsheets or disconnected tools. 

Track, manage, and configure IT assets 

ITAM in Desk365 is built to bring transparency to the lifecycle of your assets.  
Define asset types and fields, maintain a centralized product inventory, and associate assets with vendors and locations for full visibility and accountability. Record procurement history, manage hardware, consumables, software, and define depreciation using standard methods to align with financial and IT policies. 

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See asset details within tickets

  • Link assets directly to tickets for instant visibility into ownership, location, and history
  • Eliminate manual lookups and reduce back-and-forth during troubleshooting
  • Improve resolution speed and accuracy with full asset context in one place

Manage assets across their entire lifecycle

  • Track assets from procurement and deployment to depreciation and retirement
  • Maintain accurate inventory, vendor details, location, and depreciation records over time
  • Plan renewals, replacements, and audits with up-to-date lifecycle data

Prevent disruptions and stay ahead of risk

  • Identify aging, expiring, or at-risk assets early
  • Prevent outages caused by missing or outdated asset information
  • Support compliance and audits with a centralized source of truth

Frequently asked questions

IT Asset Management in Desk365 helps you track and manage hardware and software assets across their entire lifecycle. It brings asset data such as ownership, location, vendors, and depreciation into your helpdesk so teams can work with full context. 

You can manage hardware, software, and consumable assets. Desk365 allows you to define asset types and customize fields based on how your organization tracks different assets. 

Assets can be linked directly to tickets, giving agents instant visibility into asset history, ownership, and status. This helps resolve issues faster and reduces the need to search across systems. 

Yes. You can associate vendors with products and assets, store vendor details, and maintain procurement history to support audits, renewals, and vendor accountability. 

Yes. Desk365 supports standard depreciation methods such as Straight Line, Declining Balance, and Sum-of-Years’ Digits to help track asset value over time. 

Absolutely. Asset Management is designed to scale with your organization, helping teams maintain visibility, reduce risk, and stay organized as environments grow more complex. 

If you need additional IT Asset Management features, we’re actively continuing to expand our ITAM capabilities. Asset Management in Desk365 is evolving based on real customer feedback, and our product roadmap includes deeper functionality over time. If there’s a specific feature or workflow you’re looking for, we encourage customers to share it with us. These requests directly influence what we build next. 

Don't just take our word for it, see why our customers choose us!

Hear from real people who have experienced the difference.

"Desk365 has got all the right ingredients that a Helpdesk solution needs under its belt."

Desk365 has got all the right ingredients that a Helpdesk solution needs under its belt. We use them to manage support for our inhouse & partner product portfolios, custom developments and change management requests. They are constantly innovating and bringing great features at a rapid pace. Apart from the great product itself, they have a fantastic customer support team that is always there to support you and get the features that you want to be implemented in the Helpdesk .

Jugal Piplani

Technical Solutions Manager, Gapcloud

"Highly Recommend."

Desk365 has absolutely improved our ability to process internal/external requests. I needed a software solution that could be easily implemented for a reasonable price point and Desk365 delivered. I have been very impressed with the responsiveness of the Desk365 team and their assistance in configuring the software to fit our needs. Highly Recommend.

Jessica Harrison

Sr. Associate, Christopher Consultants, Ltd.

"They really make you feel they are part of your team."

Desk365 does what you expect from a much more expensive ticket system. The best thing however is the customer support. All questions about the software are answer quickly and completely and suggestions for improvement are treated seriously. They really make you feel they are part of your team.

Jeroen H

Scientist Sensortechnologies

Industry

Biotechnology

"A very good system all round."

After testing many other helpdesk solutions, we have been utilizing Desk365 for 10 months and have been hugely impressed with its ease of use, speed and simplicity. Everything we need to provide excellent customer support via email (our primary support channel) is available in one place, updates on new features are regular and concise and any requests for new features are reviewed and implemented quickly. A very good system all round.

Andy Roberts

Network & Communications Support Specialist, CSG

"Truly an outstanding product with a knowledgeable, prompt and courteous staff."

We heavily utilize Teams and other Microsoft 365 products and with Desk365’s easy and tight integration with Office 365, it was a natural fit. Our adoption was seamless and we now have a much (much) higher use of the ticket system by end users—instead of the office visit ticket or phone call. With the ability for users to make a ticket in Teams, email or the portal at a click of a button—users naturally gravitate to actual ticket creation. Truly an outstanding product with a knowledgeable, prompt and courteous staff. 

Ryan Geiler

IT Director, Community Medical Center

"The Helpdesk system everyone should know about"

Performance, Support, Easy-to-use. The Performance is incredible – one of the fastest Helpdesk systems I have ever worked with. The Support is just amazing. Any inquiries will be answered quickly and professionally. Easy-to-use: almost no one, from our ~100 employees, needed any training. It’s self-explanatory.

Mirko B

System & Network Administrator

Industry

Oil and energy

"Desk365 has plenty of features which we love to use."

“Desk365 has plenty of features which we love to use. With other tools, we tried, there was always a learning curve. Not with Desk365, simple and fast. The email ticketing module is very intuitive to set up and use. The integration with Microsoft Teams was a big selling point to us. We can work on Tickets within MS Teams, even the customers Tenant can be integrated. Very fast way to communicate with the customers. The standard SLA and the option to set different, special SLAs to some customers make it easy to keep up with all the tickets.”

Jan Schwärzel

CTO, ComSet AG

"Teams integration is fantastic!"

Teams integration is fantastic and has improved user interaction by at least 500%. Tech team is notified in Teams when tickets come in. Users see tech questions and comments in their teams. Automation features are great. Knowledgebase is more than adequate and search functions work well.

Lonny L

IT Manager

Industry

Farming

Why choose Desk365 ?

Customers who choose Desk365 feel the difference. Built for and by customers, every feature, every detail is crafted so our users’ lives are simplified. 

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