Best Halp Alternative You Should Consider in 2024

Your best alternative to Halp is here

Meet Desk365, a conversational ticketing system built exclusively for Microsoft teams. If you’re looking for a robust ticketing system with powerful features such as advanced automation, better reporting, surveys, and powerful email ticketing, Halp might not be the right fit for your business.

No credit card required

Robust Ticketing Platform

Desk365 offers a powerful ticketing platform, that includes Microsoft Teams ticketing along with custom email servers and a customer support portal. This makes it easy to run a help desk that works great on Microsoft Teams and at the same time can handle requests from other channels like email, support portal, web forms, and more.

Affordable and Transparent Pricing

Provide excellent customer support without breaking your bank. Desk365 provides you with all the features you love at a much more affordable price. If you need additional features like Customer Surveys, Custom Email Server etc. you must purchase the premium plan in Halp, while Desk365 has a single Pro Plan that covers all the features.

Better & Advanced Reporting

Halp offers only basic reporting options. Get better and improved data on reports such as customer satisfaction ratings, ticket trends data or agent performance such as response time, resolved time, closed time. Stay updated on how well your support team is doing and take better data-driven decisions using our powerful built-in reports module

Comparing Desk365 vs. Halp

Here is an in-depth feature comparison between Desk365 and Halp, two prominent customer support platforms in the industry,

Features

Desk365

Halp

Microsoft Teams Ticketing

Email Ticketing

Customer Support Portal

Web Form / Web Widget

Automations

Knowledge Base

SLAs

(Only available in Premium plans)

Custom Email Servers

(Only available in Premium plans)

Custom Ticket Fields

Custom Roles

Time Tracking

Customer Surveys

(Multiple Survey Types)

Reports

(Multiple Custom Reports)

(Basic Reporting)

Agent Collision Detection

Custom Statuses and Categories

API Access

Power Automate Connector

Azure AD Single Sign-On

Onboarding Specialist

Email Support

Free Trial

(21 Days)

(14 Days)

Free Plan Available

Number of Users

Unlimited

Lowest Paid Plan

$12/agent /month

$15/agent /month

Highest Paid Plan

$12/agent /month

$45/agent /month

Last Updated Date: 1-April-2024

Don't just take our word for it, see why our customers choose us!

Hear from real people who have experienced the difference.

"Great support. Make you feel they're part of your team"

Desk365 does what you expect from a much more expensive ticket system. The best thing however is the customer support. All questions about the software are answer quickly and completely and suggestions for improvement are treated seriously. They really make you feel they are part of your team.

Jeroen H

Scientist Sensortechnologies

Biotechnology

Capterra Rating

"The helpdesk system everyone should know about"

Performance, Support, Easy-to-use. The Performance is incredible – one of the fastest Helpdesk systems I have ever worked with. The Support is just amazing. Any inquiries will be answered quickly and professionally. Easy-to-use: almost no one, from our ~100 employees, needed any training. It’s self-explanatory.

Mirko B

System & Network Administrator

Oil and energy

Capterra Rating

"Desk365 works with Teams!"

Teams integration is fantastic and has improved user interaction by at least 500%. Tech team is notified in Teams when tickets come in. Users see tech questions and comments in their teams. Automation features are great. Knowledgebase is more than adequate and search functions work well.

Lonny L

IT Manager

Farming

Capterra Rating

Why should you choose Desk365 over Halp?

Desk365’s features, customizability, and simplicity make it the best Halp alternative for the support team that wants to work efficiently and provide excellent customer service.

Prioritized Ticket Views

Create customized ticket views using easy to use filters that cover all ticket fields, including any custom fields you have created. Tickets can be automatically sorted in order of priority, due time, type, channel, status, and more however you wish to.

Automations Made Easy

Create automation rules that get triggered during ticket creation and ticket updation. Highly configurable, easy to use interface, makes it easy to create rules based on different ticket/customer properties, keywords, events, and more.

Advanced SLAs

Desk365 has a robust SLA module that enables you to set up periodic reminders before the tickets are due and help you stay on top of ticket escalations. You can also set up a No SLA policy if needed, have different default SLAs for different companies, and set up reminders/escalation rules to stay on top of ticket deadlines.

Measure Customer Sentiment using Surveys

Create and send customer surveys to get immediate feedback from your customers when tickets are closed or resolved. Analyze the data together with your support team to identify the areas of improvement and make the required changes to streamline your support operations further.

Self-Service Portal for Customers

Create and share solution articles with ease using the Knowledge Base. Share articles with other agents, review them, and publish them live. Save time and make it easy for the customers to find answers on their own without having to reach out to you every single time. Have a unique help-center portal for the different customers you have delivering personalized support experiences.

Customizable Support Portal

Provide your customers with an online portal through which they can create and manage tickets, access solution articles from your Knowledge Base. Customize the Support Portal with respect to your brand guidelines. Advanced configuration options allow you to restrict access to signed in users, Microsoft 365 sign-ins and even display specific articles to specific customers.

Reports & Dashboards

Create reports and visualize the data in powerful charts to monitor your team’s performance. Monitor metrics such as customer satisfaction ratings or agent performance and make the right decisions to improve your support team’s efficiency.

Single Sign-on with Azure AD

Simplify user administration and, at the same time, provide secure access using Single Sign-on through Azure AD. With the Desk365 API and web hooks, integrate with other third-party apps and services and pull the tickets directly into any custom built or third-party solutions.

Worried about the effort involved in switching to Desk365?

Don’t worry, we have got you covered.

We offer free migration and set-up help. We will work with you every step of the way on your transition to Desk365.
Make the switch to a better help desk starting today.