Anand is the Head of Marketing at Desk365. With 10+ years of experience in the marketing industry, he loves creating content and working on different aspects of digital marketing. He is a frequent reader who keeps a tab on the latest updates happening in customer service and customer experience. When he's not at his desk, you'll find him playing soccer or spending time with his friends and family. You can find him @LinkedIn | Twitter
At Desk365, we are always looking for ways to improve the customer experience and make the job of your support agents easier. This week’s enhancements
With over 300 million daily active users, it is clear that Microsoft Teams is a popular choice for businesses worldwide. However, to truly unlock the
Real-time support has become an essential part of modern customer service, and conversational ticketing is emerging as a game-changer in this space. Conversational ticketing can
As remote work continues to be the norm for many companies, Microsoft Teams has become a crucial tool for communication and collaboration. With so many
Microsoft Teams is a popular communication platform that has become an essential tool for many businesses. With over 320 million daily active users, Teams has
Writing effective customer service emails is an essential skill for any business that aims to succeed in today’s competitive market. With the rise of online
Providing top-notch customer support is a crucial aspect of any business. In fact, according to a HubSpot article, nearly 90% of Americans use customer service
In today’s fast-paced business environment, effective communication among team members is crucial for achieving success. Traditional email inboxes often lead to confusion, missed messages, and
A help desk is a centralized point of contact for customers or end-users to get assistance with their issues, questions, or concerns. Help desk best
As businesses rely more on technology and software, the importance of having a Service Level Agreement (SLA) in place has become paramount. Service Level Agreements
According to the Intercom Customer Service Trends Report 2023, 89% of support leaders consider personalized support as a crucial factor that sets them apart from
In today’s fast-paced and technology-driven world, it’s crucial to be as efficient as possible to keep up with the demands of work and life. Microsoft
The well-known business axiom “Customer is King” effectively summarizes the importance of prioritizing customer satisfaction. Customers typically hold high expectations for the support team. Responding
https://www.youtube.com/watch?v=TbIbdCdn6_A According to this Business of Apps article, the number of active users using Microsoft Teams saw a huge rise during the pandemic from 75 million
At Desk365, we are always looking for ways to improve the customer experience and make the job of your support agents easier. This week’s enhancements
With over 300 million daily active users, it is clear that Microsoft Teams is a popular choice for businesses worldwide. However, to truly unlock the
Real-time support has become an essential part of modern customer service, and conversational ticketing is emerging as a game-changer in this space. Conversational ticketing can
As remote work continues to be the norm for many companies, Microsoft Teams has become a crucial tool for communication and collaboration. With so many
Microsoft Teams is a popular communication platform that has become an essential tool for many businesses. With over 320 million daily active users, Teams has
Writing effective customer service emails is an essential skill for any business that aims to succeed in today’s competitive market. With the rise of online
Providing top-notch customer support is a crucial aspect of any business. In fact, according to a HubSpot article, nearly 90% of Americans use customer service
In today’s fast-paced business environment, effective communication among team members is crucial for achieving success. Traditional email inboxes often lead to confusion, missed messages, and
A help desk is a centralized point of contact for customers or end-users to get assistance with their issues, questions, or concerns. Help desk best
As businesses rely more on technology and software, the importance of having a Service Level Agreement (SLA) in place has become paramount. Service Level Agreements
According to the Intercom Customer Service Trends Report 2023, 89% of support leaders consider personalized support as a crucial factor that sets them apart from
In today’s fast-paced and technology-driven world, it’s crucial to be as efficient as possible to keep up with the demands of work and life. Microsoft
The well-known business axiom “Customer is King” effectively summarizes the importance of prioritizing customer satisfaction. Customers typically hold high expectations for the support team. Responding
https://www.youtube.com/watch?v=TbIbdCdn6_A According to this Business of Apps article, the number of active users using Microsoft Teams saw a huge rise during the pandemic from 75 million
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