Integrate Microsoft Teams with Desk365
Integrate Microsoft Teams with desk365 to create tickets, receive notifications, check statuses, and respond to your agents—all without leaving Teams. Additionally, you can search your knowledge base directly within the Teams app.Â
No credit card required
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Convert direct messages or any messages in a private/group chat or public group/channel into a trackable ticket in Microsoft Teams instantly, with the option to add attachments.
You can directly check the status of tickets in Teams, whether they are open, pending, resolved, or closed. Additionally, you can reply to the tickets and add attachments directly within Teams.
Gather tickets submitted through email, chat, support portal, and other channels directly in Microsoft Teams.
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End users have the flexibility to customize their notification preferences, allowing them to receive ticket notifications in Microsoft Teams, via email, or both. This ensures that users are always informed about ticket updates on their preferred communication channel, enhancing their ability to respond promptly and stay organized.
View all your tickets in the support portal without leaving Microsoft Teams. Enable your end-users to log in seamlessly using Single Sign-On through Azure AD. Access solution articles from your knowledge base, check ticket statuses, and perform various support tasks directly in the customer support portal within Teams.
Desk365 Agent Bot works with a few commands. These can be selected or entered as text in the input area.
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