Start your 21-day free trial today

One plan. All inclusive. Transparent Pricing.

All-inclusive PRO plan covers all the features you need to provide great customer service.

Compare it with other products that require you to upgrade to enterprise level plans to get the features you need.

FREE

Up to 3 agents

Limited to 50 tickets/month

$0

Get going for free

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No credit card info needed

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All essential features included

Microsoft Teams Ticketing
Email Ticketing
Customer Support Portal
Web Form/Web Widget
Unified Inbox
Azure AD Single Sign-on
Automations
Knowledge Base
Customer Management
Responsive Mobile Web Apps

POPULAR

PRO

Unlimited End-users

$10 /agent/month billed yearly

$14/agent/month billed monthly

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No credit card info needed

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Everything in FREE +

Custom Email Servers
Custom Ticket Fields
Custom Forms
Custom Roles
Custom Reports & Graphs
Custom Ticket Views
Multiple Emails
Multiple Categories
Multiple Groups/Departments
Nested Dropdowns
Custom Response Templates
Canned Responses
API Access
Microsoft Power Automate Connector
SLA Management & Business Hours
SLA Reminders & Escalations
Customer Surveys & Reports
Ticket Trend Reports
Productivity/SLA Reports
Tasks/To-do Lists
Time Tracking
Collision Detection
Export Data
Import Data
Remove Desk365 Branding
Free Set-up and Installation
Priority Support

Pricing FAQs

Do you offer a free trial?

We offer a 21-day free trial. After you sign up and create your Desk365 account, you can access all the features in both the Free Plan and Pro Plan for 21 days without providing your credit card information. When you’re confident Desk365 is the right fit for your business, you can add your credit card to purchase the Pro Plan from within your trial account.

What happens when my trial gets over?

Once your trial ends and if you decide not to upgrade to the Pro Plan, you’ll be moved automatically to the Free Plan which has a limited set of features.

What payment methods do you accept?

We accept payment via all the major credit cards like Visa, MasterCard, American Express, Discover and Diner’s Club. We also accept payments via ACH transfer or wire transfer and work with PO/fulfillment processes for yearly subscriptions.

Can I upgrade or downgrade or cancel my subscription?

Yes, you can easily upgrade your subscription instantly. Click on ‘Plan & Billing’ in your Desk365 account to upgrade your subscription anytime. If at any point of time you are not satisfied with our product, you can also cancel your subscription, but your cancellation will come into effect only after the end of your term.

What are the available billing cycles?

We offer both monthly and annual plans for agent-based pricing. You can choose whichever suits you the best.

What is agent based pricing?

Helpdesk staff who are actively working on tickets, managing them and replying to them are considered agents. Desk365 pricing is based on agents. You can have unlimited number of end-users who create tickets that are processed by your agents.

Is my data safe?

At Desk365, we understand our customers rely on us to run their day to day business processes and to keep their data secure. We take our responsibilities to our customers seriously – the security and reliability of the software application, data and systems are of paramount importance and our top priority. All of our data are hosted in highly secure data centers that are protected by biometric locks and under 24-hour surveillance. We also follow the latest security practices, and ensure the latest security patches are applied on our applications and servers.

Choose a partner that helps you succeed

"Desk365 has got all the right ingredients that a helpdesk solution needs under its belt. We use them to manage support for our inhouse & partner product portfolios, custom developments and change management requests. They are constantly innovating and bringing great features at a rapid pace. Apart from the great product itself, they have a fantastic customer support team that is always there to support you and get the features that you want to be implemented in the helpdesk."

"Desk365 has plenty of features which we love to use. With other tools, we tried, there was always a learning curve. Not with Desk365, simple and fast. The email ticketing module is very intuitive to set up and use. The integration with Microsoft Teams was a big selling point to us. We can work on Tickets within MS Teams, even the customers Tenant can be integrated. Very fast way to communicate with the customers. The standard SLA and the option to set different, special SLAs to some customers make it easy to keep up with all the tickets."

"Desk365 has absolutely improved our ability to process internal/external requests. I needed a software solution that could be easily implemented for a reasonable price point and Desk365 delivered. I have been very impressed with the responsiveness of the Desk365 team and their assistance in configuring the software to fit our needs. Highly Recommend."

"After testing many other helpdesk solutions, we have been utilizing Desk365 for 10 months and have been hugely impressed with its ease of use, speed and simplicity. Everything we need to provide excellent customer support via email (our primary support channel) is available in one place, updates on new features are regular and concise and any requests for new features are reviewed and implemented quickly. A very good system all round."

“We heavily utilize Teams and other Microsoft 365 products and with Desk365’s easy and tight integration with Office 365, it was a natural fit. Our adoption was seamless and we now have a much (much) higher use of the ticket system by end users—instead of the office visit ticket or phone call. With the ability for users to make a ticket in Teams, email or the portal at a click of a button—users naturally gravitate to actual ticket creation. Truly an outstanding product with a knowledgeable, prompt and courteous staff. "