Helpdesk Software for Non-Profit Organizations

Streamline your operations and mission with Desk365, the ideal helpdesk software for non-profits.

No credit card required.

Trusted by non-profits around the world

Why non-profits need helpdesk software?

Non-profits benefit immensely from helpdesk software by enhancing donor relations, streamlining volunteer coordination, and improving beneficiary support. This software optimizes fundraising campaigns, ensures compliance, and provides valuable data-driven insights. Adopting these tools boosts efficiency and impact, helping nonprofits achieve their mission more effectively. 

Efficient management

Desk365 enables non-profits to manage inquiries and follow-up tasks efficiently. This helpdesk software centralizes requests into a single dashboard, allowing staff to prioritize and address them promptly.

Improved communication

Desk365 enhances communication between staff, volunteers, and beneficiaries. With features like automation, internal messaging, and support portals, nonprofit organizations can collaborate effectively and ensure clear, timely communication.

Optimized workflow

Desk365's automations capabilities streamline routine tasks and processes, reducing manual workload and improving operational efficiency. This helps non-profits focus more on their mission.

Enhanced support experience

Desk365 helps non-profits deliver a smoother, more personalized support experience by streamlining operations. Faster response times and improved access to information lead to higher satisfaction levels among beneficiaries.

Security you can rely on

We prioritize the safety of your valuable information, exemplified by our adherence to SOC2 Type 2 compliance standards. Our platform is HIPAA compliant and hosted on AWS Cloud and Microsoft Azure, featuring robust encryption, secure authentication, and GDPR compliance. Trust in us to securely handle and protect your data.

What makes Desk365 the best choice?

Automations

Desk365’s automations features streamline operations by simplifying processes, reducing manual tasks, and improving overall efficiency. Easily tackle challenges by categorizing them based on who needs to resolve them and when using automation rules. 

Knowledge base

Create and manage a knowledge base for both internal use and beneficiaries. Inform your team and the communities you serve about important resources, updates, and best practices. This reduces the number of incoming tickets and helps provide quicker resolutions through self-service.  

SLAs (Service Level Agreements)

In non-profit organizations, where timeliness and precision are crucial, Desk365’s SLAs are tailored to meet unique needs. We offer customizable parameters such as response times, resolution times, and ticket prioritization. 

 

Reporting and analytics

Desk365’s Reporting and Analytics feature offers non-profits valuable insights into their helpdesk operations, enabling data-driven decision-making and continuous improvement. Nonprofits can ensure efficient service and resource allocation by tracking KPIs like ticket volume and resolution times

Choose a partner that helps you succeed

Choose the right ticketing system
for your non-profit organization

Join the Desk365 family today 

No credit card required.