The All-in-One Enterprise Solution for
Managed Service Providers

Efficiently manage thousands of complex support tickets daily with Desk365,
leveraging advanced reporting, automation, and multichannel support.

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Trusted by MSPs around the world

Why Do MSPs Need Helpdesk Software?

Helpdesks are essential for Managed Service Providers (MSPs) for several reasons

Centralized Support

A helpdesk provides a centralized point of contact for clients to report issues, request services, and receive support. This centralization helps MSPs manage and prioritize support requests efficiently. 

Improved Responsiveness

With a helpdesk system, MSPs can respond to client issues faster. Automated ticketing systems help in tracking, prioritizing, and resolving issues systematically, leading to quicker response times and higher client satisfaction. 

Enhanced Service Quality

Helpdesk enables MSPs to monitor and measure service performance through metrics such as resolution time and client satisfaction. This data is crucial for the continual improvement of service quality. 

Scalability

As MSPs grow, the volume of support requests can increase significantly. A helpdesk system can scale to handle an increasing number of tickets without sacrificing the quality of support. 

Knowledge Base

Help desks allow MSPs to maintain detailed records of all client interactions, which can be invaluable for resolving future issues and training new staff. Additionally, a well-maintained knowledge base can empower clients to resolve common issues themselves, reducing the volume of incoming support requests. 

Regulatory Compliance

Many MSPs operate in regulated industries where documentation and quick resolution of issues are critical. A helpdesk helps ensure that all support activities are logged and accessible for audits.  

Ensure Data Security

We prioritize the safety of your valuable information, exemplified by our adherence to SOC2 Type 2 compliance standards. Our platform is HIPAA compliant and hosted on AWS Cloud and Microsoft Azure, featuring robust encryption, secure authentication, and GDPR compliance. Trust in us to securely handle and protect your data, ensuring peace of mind for both you and the public we serve. 

Essential Features of Helpdesk Software

Desk365 offers a range of features designed to improve the efficiency and effectiveness of your support team. 

How can Desk365 Help Your Company?

Desk365 stands out as the premier choice for MSPs, offering a range of features tailored to enhance efficiency and customer service

Unified Inbox

Desk365 simplifies workflow management by consolidating all communication channels into a single, intuitive interface. This unified approach ensures that no inquiry is overlooked, allowing your team to deliver prompt and effective support. 

Automations

With Desk365, operations are streamlined through highly configurable automations that are activated during ticket creation and updates. From routing requests to assigning tasks, these features enable your team to manage inquiries with unparalleled precision and efficiency. 

SLAs (Service Level Agreements)

Desk365 helps maintain accountability and adherence to service standards through robust SLA management tools. These tools provide timely reminders before ticket deadlines and alert you to any infractions, ensuring that every query is resolved within the established timeframe. 

Knowledge Base

Equip your agents with an extensive array of solution articles and resources through Desk365’s comprehensive knowledge base. Desk365 allows for the seamless creation, review, and publication of articles, including making certain folders publicly accessible. 

Customizable Support Portals

Desk365 empowers MSPs to create unique support portals for each of their clients. These portals can be branded with company logos, customized with specific forms, and designed to meet the unique needs of the business. This helps MSPs provide personalized service, ensuring each client has a dedicated, professional support interface.

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