Facilities Help Desk Management Software

Streamline your facility management with Desk365’s help desk software

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Trusted by thousands of businesses around the world

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Why do you Need Facility Management Software?

Managing a facility involves addressing many issues, from minor repairs to significant maintenance tasks. Whether it’s a broken window, a leaking pipe, or a malfunctioning light, each issue needs to be managed efficiently to ensure a smooth operation. This is where a facility help desk management software comes into play.

It converts each query into a ticket, assigns it to the right support staff, and ensures it’s managed efficiently. The help desk management software allows you to customize the help desk, handle all maintenance requests from a single platform, keep track of all assets and their maintenance history and plan and execute preventive maintenance tasks efficiently

What Makes Desk365 the Best Facility Management Helpdesk Software?

In the fast–paced world of facility management, staying organized and responsive is crucial. Desk365 is designed to streamline your operations and elevate your support services, ensuring your team can focus on maintaining and enhancing your facilities.

Key Features of Desk365 for Facility Management

Transform your customer support with the best ticketing system. Search, sort, and prioritize support requests the right way.

Effective Ticket Management

Simplify ticket management, ensure timely issue resolution, and improve customer satisfaction with a facility management help desk. Desk365 helps you:

Automate Ticket Assignments: Automatically assign tickets to the appropriate agents by
configuring automation rules.

Prioritize Tickets: Ensure that the most critical issues are addressed promptly.

Improve Customer Experience: Streamline communication through a unified inbox, reduce response times, and enhance transparency.

Enhanced Tracking & Reporting

Gain valuable insights into your facilities management operations with advanced tracking, analytics, and reporting features. Track service requests, monitor first response and resolution times, and identify trends and bottlenecks to make informed decisions and improve the customer experience.

Increase Agent Productivity

With Desk365, automate repetitive tasks such as ticket creation and updates. Configure Service Level Agreements (SLAs) to ensure tasks are completed on time and draft ticket responses using AI to boost agent productivity.

Centralized Knowledge Base

Promote easy access to self-service using troubleshooting guides, FAQs, videos, and more with a robust knowledge base. Support agents can quickly find the resources they need in the facility management system to resolve customer queries effectively and reduce the number of tickets.

Automate Ticket Assignment and Escalation

Improve efficiency by setting up automated workflows. Assign tickets to the right agents and configure SLAs to escalate tickets to higher-level authorities if they are not resolved within a stipulated timeframe.

Real-Time Notifications and Updates

Desk365 allows facility managers, facilities team support agents, and end users to receive real-time updates and notifications whenever a new ticket is created, updated, or when a response is received. Notify relevant parties by sharing ticket information seamlessly.

Integration with Third-Party Tools

Integrate Desk365 seamlessly with other tools to enhance its capabilities. For example, integrate with asset management software to maintain a comprehensive view of all assets along with their maintenance history.

Explore More Desk365 Features

Security You Can Trust

We prioritize the safety of your valuable information, exemplified by our adherence to SOC2 Type 2 compliance standards. Our platform is HIPAA compliant and hosted on AWS Cloud and Microsoft Azure, featuring robust encryption, secure authentication, and GDPR compliance. Trust in us to securely handle and protect your data.

Experience the Desk365 Difference

Desk365 is not just a help desk software; it’s a comprehensive solution tailored to the unique challenges of facility management.

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