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Desk365 Blog

Keep up with the latest technologies and strategies for better customer interactions. Follow our blog to stay at the forefront of providing outstanding customer service.

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Email Authentication: How SPF, DKIM and DMARC work together

Frustrated with your carefully crafted email campaigns landing in the dreaded spam folders? You’re not alone. Today’s inboxes are bombarded...

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14 Best Shared Inbox Tools for businesses to use in 2023 1

14 Best Shared Inbox Tools for Businesses to use in 2025

In today’s fast-paced business environment, effective communication among team members is crucial for achieving success. Traditional email inboxes often lead...

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Customer Stories Case studies on how customers use Desk365 to streamline support.
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Help Center Troubleshooting advice and user guides for configuring and utilizing Desk365 efficiently.
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Videos Video tutorials and step-by-step demonstrations will show you exactly how to use Desk365.
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Blog Insights, tips, and stay up-to-date on the latest trends on customer service and more.
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Glossary Providing definitions of specific customer service terms to aid comprehension.
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Automations
Automate repetitive tasks
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Set and track service timelines
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Centralize information sharing
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Adapt workflows to your needs
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Auto-assign tickets to agents
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In-depth reporting and tracking
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Approval Management
Approvals made effortless
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Customer Stories Case studies on how customers use Desk365 to streamline support.
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Help Center Troubleshooting advice and user guides for configuring and utilizing Desk365 efficiently.
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Videos Video tutorials and step-by-step demonstrations will show you exactly how to use Desk365.
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Blog Insights, tips, and stay up-to-date on the latest trends on customer service and more.
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Glossary Providing definitions of specific customer service terms to aid comprehension.
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Agent Bot
With the Desk365 Agent Bot your support team can reply to tickets, add notes, check on statuses, change ticket properties, all without ever leaving Microsoft Teams.
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Support Bot
Empower customers with Desk365 Support Bot allowing you to create tickets within Teams and receive updates via push notifications, without constant email checks.
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Quick Overview of Desk365's Agent Bot and Support Bot for Microsoft Teams

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Getting Started with Desk365: Your Modern Helpdesk Ticketing System

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