Experience AI-optimized customer interactions at Desk365
From automation to seamless ticket management, Desk365 helps you deliver exceptional service without high costs. Premium features, without the premium price.
No credit card required.
Trusted by thousands of businesses around the world
How to Redeem the Offer
Upgrade to the Pro Plan from the app: Settings > Account > Plan & Billing tab. Use code BF2024 and checkout before December 3rd.
Provide best-in-class customer support without breaking your bank
Desk365 is a modern helpdesk that helps you deliver outstanding customer service.
Omnichannel
Collaboration
Automations
Self-service
Customization
Analytics
Omni-channel Support
Make it easy for your customers to reach you through all the channels that are convenient to them. Support them on all the channels they are comfortable with including Emails, Microsoft Teams, Phone, Web Portal, Web Forms/Web Widgets and manage them in a centralized inbox so that customer requests can be easily tracked, managed, and answered in an efficient manner. You no longer have to juggle between different tools and remember your passwords every time when you need to respond to your customers.
Collaborate with ease
A unified cloud-based help desk makes it easy for your agents to collaborate and provide quick and consistent service to your customers. Collaborate with other agents about specific tickets via comments and private notes. Split complex tasks into multiple tickets and resolve them together with your team. Discuss specific parts of tickets with product experts from your company to identify the best solution for the issue. Give customers a more human and personalized support experience.Â
Automations
Leverage Desk365’s built-in automation capabilities to categorize and route incoming tickets to the right support teams using advanced workflows and rules. Automatically assign tickets to agents based on keywords, events, skill level, replies, and more. Save time and resources by not having to manually forward tickets every time they arrive. Alert agents instantly on ticket replies and other ticket activities via email, web, and push notifications on Microsoft Teams.
Self-service
Enable customers to find quick answers by themselves with a knowledge base. By implementing customer self-service functions by means of having a solid knowledge base, you can also free up your support team’s bandwidth so that they can spend more time on critical tickets assigned to them. Make more customers happy and have fewer conversations for your support team to handle every day. Display different solution articles for different customers providing tailored and personalized support experiences.
Customize to fit your needs
Customize your support portal, agent roles, ticket fields, workflows, and personalize the customer experience. Design your support portal to reflect your brand guidelines by applying your brand theme colors, logo, and favicon. Decide how your support team members can access Desk365. Roles can be set up for different scope levels (global, department, or individual) and feature levels. Customize the Create Ticket forms with different fields that fit your needs. Make the helpdesk behave how you want it to be.
Reporting and analytics
Enable customers to find quick answers by themselves with a knowledge base. By implementing customer self-service functions by means of having a solid knowledge base, you can also free up your support team’s bandwidth so that they can spend more time on critical tickets assigned to them. Make more customers happy and have fewer conversations for your support team to handle every day. Display different solution articles for different customers providing tailored and personalized support experiences.
Superior Performance at an Unbeatable Price
Empower your support team to surpass expectations! Automation and self-service features help your team provide service at scale. Productivity and Collaboration features that make your support team stand out. All in an easy-to-use, intuitive UI that’s a breeze to set up.
No hidden costs
No setup fees
Save Upto 25%
Pro Plan
All-inclusive plan covers all the features you need to provide great customer service.
CUSTOMIZE TO FIT YOUR NEEDS:
- Omni-Channel
- Integration
- Knowledge Base
- Ticket Management
- Data & Analytics
- Support
- Process Automation
- Draft with AI