Best FocalScope Alternative in 2024

Your best alternative to FocalScope is here

Meet Desk365, a cloud-based modern helpdesk that lets you deliver excellent customer service through multiple channels like Email, Support Portal, Microsoft Teams, Web Forms and more.

No credit card required

Multi-Channel Ticketing Platform

Desk365 is a multi-channel ticketing platform, that includes Microsoft Teams ticketing along with custom email servers, customer support portal, and more. This makes it easy to run help desk operations on a single platform for efficiently managing customer service requests, regardless of the channel from which they were received.

Affordable and Transparent Pricing

Provide fantastic customer support without breaking your bank. Desk365 provides you with all the essential features your support team would love to have at a much more affordable price than FocalScope. All-inclusive plan that covers all the features unlike FocalScope which has limited features and multiple plans forcing you into higher priced plans.

Ease of Use

Stop using complicated software for your support operations. Streamline your support operations to the next level by shifting to an easy-to-use and intuitive help desk using Desk365. Set-up is easy and our onboarding specialists will help you throughout your journey as you transition and onboard your help desk to Desk365.

Comparing Desk365 vs. FocalScope

Here is an in-depth feature comparison between Desk365 and FocalScope, two prominent customer support platforms in the industry,

Features

Desk365

FocalScope

Microsoft Teams App for Agents

Create tickets from Microsoft Teams

Email Ticketing

Customer Support Portal

Web Form / Web Widget

Automations

(More Robust & Powerful)

Knowledge Base

SLAs

Custom Email Servers

Custom Ticket Fields

Custom Roles

Time Tracking

Customer Surveys

(Multiple Survey Types)

(Available only on higher tier plans)

Reports

(Multiple Custom Reports)

(Available only on higher tier plans)

Agent Collision Detection

Custom Statuses and Categories

API Access

Power Automate Connector

Azure AD Single Sign-On

(Easy to set-up)

Onboarding Specialist

Email Support

Free Trial

(21 Days)

(30 Days)

Free Plan Available

Number of Users

Unlimited

Lowest Paid Plan

$12/agent /month

$9/agent /month

Highest Paid Plan

$12/agent /month

$39/agent /month

Last Updated Date: 1-April-2024

Don't just take our word for it, see why our customers choose us!

Hear from real people who have experienced the difference.

"Great support. Make you feel they're part of your team"

Desk365 does what you expect from a much more expensive ticket system. The best thing however is the customer support. All questions about the software are answer quickly and completely and suggestions for improvement are treated seriously. They really make you feel they are part of your team.

Jeroen H

Scientist Sensortechnologies

Biotechnology

Capterra Rating

"The helpdesk system everyone should know about"

Performance, Support, Easy-to-use. The Performance is incredible – one of the fastest Helpdesk systems I have ever worked with. The Support is just amazing. Any inquiries will be answered quickly and professionally. Easy-to-use: almost no one, from our ~100 employees, needed any training. It’s self-explanatory.

Mirko B

System & Network Administrator

Oil and energy

Capterra Rating

"Desk365 works with Teams!"

Teams integration is fantastic and has improved user interaction by at least 500%. Tech team is notified in Teams when tickets come in. Users see tech questions and comments in their teams. Automation features are great. Knowledgebase is more than adequate and search functions work well.

Lonny L

IT Manager

Farming

Capterra Rating

Why should you choose Desk365 over FocalScope?

Desk365’s simplicity, customizability, affordability, and premium set of features make it the best FocalScope alternative for the support team that wants to work efficiently and improve customer service.

Robust SLAs

Desk365 has a powerful SLA module that enables you to set up periodic reminders before the tickets are due and help you stay on top of ticket escalations. You can also set up a No SLA policy if needed, have different default SLAs for different companies, and set up reminders/escalation rules to stay on top of ticket deadlines.

Increase Agent Productivity

Create automation rules that are easy to set up and get triggered during ticket creation and ticket updation. Highly configurable, easy to use interface, makes it easy to create advanced workflows based on different ticket/customer properties, keywords, events, SLAs, and more.

Gauge Customer Sentiment using Surveys

Create and send customer surveys to get immediate feedback from your customers. Analyze the data together with your team to identify areas of improvement, put a proper plan, and make the required changes in systems, processes, and teams to improve your support operations further.

Powerful & Detailed Reports

Customize your reports to get insights on what’s most important for your business. Monitor critical help desk metrics such as customer satisfaction ratings, agent performance, ticket volume data and make the right decisions to improve your business using our comprehensive reports’ module.

Track Time Spent on Tickets

Understanding where your agents spend their valuable time and tracking their time spent on tickets is critical for any help desk. You can enter the exact time spent on a ticket or use a timer to keep track of it. Time tracking comes handy when you bill clients for time spent on tickets.

Customize Agent Roles

Decide how your support team members can access Desk365. For example, you may want newly joined members of your team to just have access to view the tickets and maybe add notes to them, but not respond to support requests. Roles can be set up for different scope levels (global, department, or individual) and feature levels.

Self-Service Portal for Customers

Provide your customers with a web-based online portal through which they can create and manage tickets, access solution articles from your Knowledge Base. Design the Support Portal according to your brand guidelines. Advanced options allow you to restrict access to signed in users, Microsoft 365 sign-ins and even display specific articles to specific customers.

Single Sign-on with Azure AD

Streamline user administration and, at the same time, provide secure access using Single Sign-on through Azure Active Directory. With the Desk365 API and web hooks, integrate with other third-party apps and services and pull the tickets directly into any custom built or third-party solutions.

Worried about the effort involved in switching to Desk365?

Don’t worry, we have got you covered.

We offer free migration and set-up help. We will work with you every step of the way on your transition to Desk365.
Make the switch to a better help desk starting today.