Elevate your Retail Business

Achieve seamless retail operations with the right helpdesk ticketing system

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No credit card required.

Elevate your customer journey

Foster a positive customer experience through our omnichannel support.

Improve service efficiency

Enhance customer service response time for swift issue resolution.

Solve faster, ticket less

Minimize support ticket volume by leveraging our comprehensive knowledge base.

Trusted by retail businesses around the world

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What is retail customer service?

Retail customer service focuses on assisting customers of retail organizations during their shopping experience. Traditionally, this involves greeting customers, answering their questions, helping them locate products, and ensuring their shopping experience is enjoyable.

Today, retail customer service has expanded to include social media and chatbots. Customer service teams that excel in these areas gain a competitive edge. Good retail customer service means being friendly, patient, and knowledgeable, which helps customers feel satisfied and valued.

Retail helpdesk

Experience excellence in retail operations with a retail service desk. Help retailers eliminate friction, streamline processes, and deliver unparalleled customer experiences.

Effortless customer support

Provide customers with seamless assistance and support services by centralizing all retail service requests, inquiries, and issues in one intuitive platform.

Streamlined operations

Automate ticket management processes to increase the productivity of your help desk team. Reduce operational costs with features such as automated ticket routing, predefined responses, and SLA tracking.

Enhanced collaboration

Foster collaboration and teamwork among your retail staff by enabling easy communication via notes and task assignments within the retail helpdesk ticketing system.

Why does the retail industry need helpdesk software?

In retail, keeping customers happy is key to thriving. That’s why having a strong retail helpdesk solution and the best support team is crucial. It helps provide critical support, handle customer questions and issues quickly, no matter where they come from. This means smoother operations and faster order processing, ensuring customers get what they want when they want it. With the right helpdesk support services, retailers can also learn from customer data to keep improving, making sure every interaction is a chance to build loyalty and grow in a crowded market

Efficient customer query resolution

Retail helpdesk ticketing software centralizes customer inquiries from various channels like email, support portal, web form, etc. It ensures queries are promptly addressed, enhancing customer satisfaction and loyalty.

Order tracking and management

Integrated with inventory and CRM systems, helpdesk software provides real-time updates on order status and customer preferences. This integration streamlines order management, reducing processing times and errors.

Personalized customer service

By maintaining a comprehensive customer interaction history, service desk software enables helpdesk software support agents to offer personalized service. This personalized approach strengthens customer relationships and boosts repeat sales.

Multi-channel support

Retail helpdesk software supports omni-channel customer interactions, allowing seamless transitions. It ensures consistent service delivery across all touchpoints.

Performance analytics and insights

Robust reporting features in helpdesk software provide actionable insights into customer behavior, service trends, and operational efficiencies. Retailers can use this data to optimize processes and improve service quality.

Ensure data security

We prioritize the safety of your valuable information, exemplified by our adherence to SOC2 Type 2 compliance standards. Our platform is HIPAA compliant and hosted on AWS Cloud and Microsoft Azure, featuring robust encryption, secure authentication, and GDPR compliance. Trust in us to securely handle and protect your data.

What makes Desk365 the best retail helpdesk?

In retail, keeping customers happy is key to thriving. That’s why having a strong retail helpdesk solution is crucial.  It enables quick resolution of customer inquiries from various channels and enhances order processing. By leveraging customer data, retailers can continuously improve and foster loyalty in a competitive market.

Omnichannel support

Desk365's conversational ticketing system allows you to manage customer inquiries, complaints, and support requests seamlessly from across email, support portals, web forms, and web widgets. By centralizing all customer interactions in one platform, you can respond promptly, resolve issues efficiently, and deliver exceptional
customer service.

Scalable and customizable

Desk365 is highly scalable and customizable to meet the unique needs of your retail business. Whether you're a small boutique or a large chain retailer, Desk365 can adapt to your requirements, scale with your business growth, and evolve alongside your changing needs.

Personalized customer service

By maintaining a comprehensive customer interaction history, service desk software enables helpdesk software support agents to offer personalized service. This personalized approach strengthens customer relationships and boosts repeat sales.

Automations

Automate repetitive tasks and streamline workflows with Desk365's powerful automation macros. Customize ticket handling based on specific criteria, enhancing productivity and minimizing manual errors.

SLA management

Stay on top of Service Level Agreements (SLAs) with automated reminders, escalations and notifications, before the tickets are due, ensuring timely customer support and efficient service.

Integration capabilities

Integrate Desk365 with your existing apps and services using APIs, Webhooks, and connectors. Our platform supports seamless connectivity, enhancing operational efficiency across your organization.

AI-powered support

Desk365 offers innovative tools like draft assistance and automated responses, ensuring swift and
good customer service.

Robust analytics and reporting

Gain actionable insights into your support operations with Desk365's comprehensive analytics and reporting tools. Track performance metrics, analyze trends, and optimize strategies for enhanced customer satisfaction.

Ticket Management

  • Custom Ticket Views
  • Customer Management
  • Responsive Mobile Web Apps
  • Multiple Emails
  • Multiple Groups/Departments
  • Draft with AI
  • Collision Detection
  • Time Tracking
  • 'Watchers' of Tickets

Workflow Automation

  • Automation Rules
  • Automated Ticket Assignment
  • SLA Management & Business Hours
  • SLA Reminders & Escalations
  • Multiple SLAs
  • SLAs in Automations
  • Canned Responses
  • Tasks/To-do Lists
  • Closure Rules

Customization

  • Custom Domain
  • Custom Email Servers
  • Custom Ticket Fields
  • Custom Forms
  • Custom Roles
  • Custom Reports & Graphs
  • Custom Response Templates
  • Custom Knowledge Base

Integrations

  • Azure AD Single Sign-on
  • API Access
  • Web-hooks
  • Power Automate Connector
  • Microsoft 365 Copilot Plugin

Omni-Channel

  • Microsoft Teams Ticketing
  • Email Ticketing
  • Customer Support Portal
  • Web Form/Web Widget
  • Unified Inbox

Data & Analytics

  • Customer Surveys & Reports
  • Ticket Trend Reports
  • Productivity/SLA Reports
  • Import / Export Data

Support

  • Free Setup and Installation
  • Priority Support

We also offer a Free Plan with a limited set of features for hobby projects and testing purposes. Limited to 3 agents and 50 tickets per month.

START TRIAL
REQUEST DEMO

No credit card info needed

START TRIAL

No credit card info needed

REQUEST DEMO

No credit card info needed

Discover Desk365's pricing options today

Become part of the Desk365 community dedicated to delivering exceptional helpdesk support
tailored for the retail industry.

Yearly
Monthly
USD ▾

Pro Plan

All-inclusive plan covers all the features you need to provide great customer service.

CUSTOMIZE TO FIT YOUR NEEDS:

  • Omni-Channel
  • Integration
  • Knowledge Base
  • Ticket Management
  • Data & Analytics
  • Support
  • Process Automation
  • Draft with AI
Currency Heading

$12

per agent per month

START TRIAL
REQUEST DEMO
REQUEST DEMO

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Choose a partner that helps you succeed

"Desk365 has got all the right ingredients that a helpdesk solution needs under its belt. We use them to manage support for our inhouse & partner product portfolios, custom developments and change management requests. They are constantly innovating and bringing great features at a rapid pace. Apart from the great product itself, they have a fantastic customer support team that is always there to support you and get the features that you want to be implemented in the helpdesk."
Jugal Piplani
Jugal PiplaniTechnical Solutions Manager, Gapcloud
"Desk365 has plenty of features which we love to use. With other tools, we tried, there was always a learning curve. Not with Desk365, simple and fast. The email ticketing module is very intuitive to set up and use. The integration with Microsoft Teams was a big selling point to us. We can work on Tickets within MS Teams, even the customers Tenant can be integrated. Very fast way to communicate with the customers. The standard SLA and the option to set different, special SLAs to some customers make it easy to keep up with all the tickets."
Jan Schwärzel
Jan SchwärzelCTO, ComSet AG
"Desk365 has absolutely improved our ability to process internal/external requests. I needed a software solution that could be easily implemented for a reasonable price point and Desk365 delivered. I have been very impressed with the responsiveness of the Desk365 team and their assistance in configuring the software to fit our needs. Highly Recommend."
Jessica Harrison
Jessica HarrisonSr. Associate, Christopher Consultants, Ltd.
"After testing many other helpdesk solutions, we have been utilizing Desk365 for 10 months and have been hugely impressed with its ease of use, speed and simplicity. Everything we need to provide excellent customer support via email (our primary support channel) is available in one place, updates on new features are regular and concise and any requests for new features are reviewed and implemented quickly. A very good system all round."
Andy Roberts
Andy RobertsNetwork & Communications Support Specialist,
CSG
“We heavily utilize Teams and other Microsoft 365 products and with Desk365’s easy and tight integration with Office 365, it was a natural fit. Our adoption was seamless and we now have a much (much) higher use of the ticket system by end users—instead of the office visit ticket or phone call. With the ability for users to make a ticket in Teams, email or the portal at a click of a button—users naturally gravitate to actual ticket creation. Truly an outstanding product with a knowledgeable, prompt and courteous staff. "
Ryan Geiler
Ryan GeilerIT Director, Community Medical Center