Optimize Field Operations with the
Best Oil and Energy Helpdesk Software

Desk365 provides the oil and energy industry with a powerful software solution that simplifies field ticket
management, automates workflows, and ensures seamless communication.

No credit card required.

Trusted by oil and energy field services around the world

Why does the oil and energy industry need helpdesk software?

In the oil and energy industry, a helpdesk system is essential for several reasons. Firstly, it enhances the efficiency and reliability of field operations by streamlining communication between operators, service providers, and management. This software helps manage and resolve field tickets, maintenance requests, and service issues more effectively, ensuring that operations continue smoothly and safely. Additionally, it allows for better tracking and reporting of incidents, enabling companies to identify and address recurring issues systematically.  

What makes Desk365 the industry’s best helpdesk software?

User-friendly interface

The intuitive and user-friendly interface of Desk365 ensures that both agents and customers can navigate the system with ease. This reduces the learning curve and enhances the overall user experience. 

Automations

Desk365 includes automation macros that get triggered during ticket creation and updates. These macros are highly configurable based on ticket/customer properties and events, streamlining processes and improving efficiency. 

SLAs

Service Level Agreements (SLAs) are monitored to provide periodic reminders before they’re due, as well as notifications when infractions occur. This ensures that the industry meets its service commitments consistently. 

APIs, webhooks & connectors

Desk365 offers robust integration capabilities, allowing oil and energy industries to connect with in-house or third-party apps and services using the Desk365 API/Webhook or the Desk365 Power Automate connector. This flexibility enhances the overall functionality and customization of the helpdesk system. 

Knowledge base

The built-in Knowledge Base enables oil and energy industries to easily create and share solution articles. Agents can review and publish articles and selected folders for customers to view on the support portal. This resource helps in resolving common issues quickly and efficiently.  

Reports & dashboards

Desk365 allows the creation of detailed reports and visualizations in powerful charts to monitor team performance. This feature provides valuable insights and helps in making data-driven decisions. 

Essential features of oil and energy helpdesk software

Desk365 offers a range of features designed to improve the efficiency and effectiveness of your support team. 

Security you can rely on

We prioritize the safety of your valuable information, exemplified by our adherence to SOC2 Type 2 compliance standards. Our platform is HIPAA compliant and hosted on AWS Cloud and Microsoft Azure, featuring robust encryption, secure authentication, and GDPR compliance. Trust in us to securely handle and protect your data.

Choose a partner that helps you succeed

Unlock the full potential of your operations workflow

Enhance your oil and energy operations with Desk365’s workflow software. Schedule a demo today to see how our software solution can elevate your business and keep you ahead in the oil and energy industry. 

No credit card required.