Customer Portal

A centralized hub where customers can log in to view account details, track tickets, request support, and access relevant resources.

What is Customer Portal?

A customer portal is an online platform or interface that allows customers to interact with the support system, access information, and manage their support requests. The customer portal serves as a self-service hub where users can log in to perform various actions and obtain assistance. Here’s an overview of the functionalities it provides.

Key Features of the Customer Portal in Desk365

Ticket Submission: Customers can submit support tickets directly through the portal, providing details about their inquiries or issues.
Knowledge Base Access: The portal typically includes a knowledge base where customers can access articles, FAQs, and documentation to find answers to common questions.
Ticket Tracking: Users can track the status of their support tickets, view updates, and check for resolutions without having to contact support directly.
Communication: The portal facilitates communication between customers and support agents. Users can add comments, provide additional information, or ask questions related to their tickets.

Self-Service Options: Customers can often find solutions to common problems through self-service options within the portal, reducing the need for direct support interactions.

Support Guide: Setting up your Customer Support Portal