Best Kayako Alternative You Should Consider in 2024

A reliable and cost-effective alternative to Kayako

Meet Desk365, a cloud-based modern helpdesk that helps you deliver excellent customer service across multiple channels such as Email, Customer Support Portal, Microsoft Teams, Web Forms and more.

No credit card required

Multi-Channel Ticketing Platform

Desk365 provides a comprehensive ticketing solution, featuring Microsoft Teams ticketing, along with custom email servers and a customer support portal. This streamlines your help desk operations and enables you to effectively manage requests from a variety of channels, including Microsoft Teams, email, support portal, web forms, and more.

Affordable and Transparent Pricing

Offer best-in-class support without breaking your bank. Desk365 provides essential support features at a cost-effective price. Our Pro plan offers a complete set of tools to run a top-notch helpdesk, unlike Kayako which has limited capabilities and is also more expensive. We also provide a 21-day free trial, giving you ample time to evaluate the product and make an informed decision.

Ease of use

Transform your support team’s experience by shifting to an easy-to-use and intuitive help desk using Desk365. Improved ticket management and collaboration features allow your support agents to work together efficiently, leading to a quicker resolution of customer issues. Set up is simple and let our onboarding experts assist you every step of the way as you transition to and implement Desk365.

Comparing Desk365 vs. Kayako

Here is an in-depth feature comparison between Desk365 and Kayako, two prominent customer support platforms in the industry,

Features

Desk365

Kayako

Microsoft Teams App for Agents

Create tickets from Microsoft Teams

Email Ticketing

Customer Support Portal

Web Form / Web Widget

Automations

(More Robust & Powerful)

Knowledge Base

SLAs

Custom Email Servers

Custom Ticket Fields

Custom Roles

Time Tracking

Customer Surveys

(Multiple Survey Types)

Reports

(Multiple Custom Reports)

Agent Collision Detection

Custom Statuses and Categories

API Access

Power Automate Connector

Azure AD Single Sign-On

(Easy to set-up)

Onboarding Specialist

Email Support

Free Trial

(21 Days)

(14 Days)

Free Plan Available

Lowest Paid Plan

$12/agent /month

Available upon request!

Highest Paid Plan

$12/agent /month

Available upon request!

Last Updated Date: 1-April-2024

Don't just take our word for it, see why our customers choose us!

Hear from real people who have experienced the difference.

"Great support. Make you feel they're part of your team"

Desk365 does what you expect from a much more expensive ticket system. The best thing however is the customer support. All questions about the software are answer quickly and completely and suggestions for improvement are treated seriously. They really make you feel they are part of your team.

Jeroen H

Scientist Sensortechnologies

Biotechnology

Capterra Rating

"The helpdesk system everyone should know about"

Performance, Support, Easy-to-use. The Performance is incredible – one of the fastest Helpdesk systems I have ever worked with. The Support is just amazing. Any inquiries will be answered quickly and professionally. Easy-to-use: almost no one, from our ~100 employees, needed any training. It’s self-explanatory.

Mirko B

System & Network Administrator

Oil and energy

Capterra Rating

"Desk365 works with Teams!"

Teams integration is fantastic and has improved user interaction by at least 500%. Tech team is notified in Teams when tickets come in. Users see tech questions and comments in their teams. Automation features are great. Knowledgebase is more than adequate and search functions work well.

Lonny L

IT Manager

Farming

Capterra Rating

Why should you choose Desk365 over Kayako?

Desk365’s simplicity combined with its powerful features, including multi-channel ticketing, customization options, reporting, and more, make it the superior alternative to Kayako for support teams looking to streamline operations and enhance customer service.

Create Powerful Automation Rules

Set up advanced workflow rules that get triggered during ticket creation and ticket updates. Highly configurable, easy to use interface, makes it easy to create automation rules based on different ticket/customer properties, keywords, events, subject lines, SLAs, and more.

Robust SLAs

With Desk365’s robust SLA module, you can set up timely reminders for approaching ticket deadlines and ensure no SLA is missed. The ability to choose a No SLA policy, establish default SLAs for specific companies, and manage customer tickets through reminders and escalation rules is also available.

Measure Customer Sentiment using Surveys

With multiple survey options available, you can directly collect feedback from customers by creating and sending surveys. Measure customer satisfaction by measuring quantifiable data from these surveys. Collaborate with your team to pinpoint areas for improvement and make adjustments to enhance your support team’s performance.

Create Powerful Reports and Dashboards

Customize your reports to gain valuable insights into what’s critical for your business. Monitor key helpdesk metrics, such as customer satisfaction and agent performance, to make informed decisions that boost your business. Personalize the home tab dashboard to gain an overview of the overall performance of your helpdesk at a glance.

Receive Instant Ticket Notifications

Desk365 provides a phenomenal feature, where it will send automatic notifications to Agents and Contacts based on ticket life cycle events and help keep your support team informed of new and updated tickets in real-time. This ensures that no customer request goes unanswered and can be promptly attended to.

Better & Improved Collaboration Features

Collaborate with ease across departments in your organization for timely customer support. Enable agents to share comments and private notes on specific tickets, and directly consult internal product experts within your organization through Desk365’s unified interface.

Self-Service Portal for Customers

Offer your customers an online portal through which they can manage and create tickets, access solution articles from your Knowledge Base. Customize the Support Portal with respect to your brand guidelines. Advanced settings allow for restricted access to signed-in users and even display specific articles to specific customers.

Partner That Helps You Succeed

We always strive for customer happiness and go beyond the boundaries to resolve any issues. We listen closely to your feedback and constantly add new features to enhance the product and make it work better for you.

Worried about the effort involved in switching to Desk365?

Don’t worry, we have got you covered.

We offer free migration and set-up help. We will work with you every step of the way on your transition to Desk365.
Make the switch to a better help desk starting today.