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One plan. All inclusive. Transparent Pricing.
All-inclusive PRO plan covers all the features you need to provide great customer service.
Compare it with other products that require you to upgrade to enterprise level plans to get the features you need.
Pro Plan
All-inclusive plan covers all the features you need to provide great customer service.
CUSTOMIZE TO FIT YOUR NEEDS:
- Omni-Channel
- Process Automation
- Data & Analytics
- Knowledge Base
- Ticket Management
- Integrations
- Draft with AI
- Support
$12
per agent per month
No credit card info needed
Superior Performance at an Unbeatable Price
No hidden costs
No setup fees
Omni-Channel
- Microsoft Teams Ticketing
- Email Ticketing
- Customer Support Portal
- Web Form/Web Widget
- Unified Inbox
Process Automation
- Automation Rules
- Custom Response Templates
- Canned Responses
- Tasks/To-do Lists
- Time Tracking
- SLA Management & Business Hours
- SLA Reminders & Escalations
- Multiple SLAs
- SLAs in Automations
Ticket Management
- Custom Ticket Views
- Customer Management
- Responsive Mobile Web Apps
- Multiple Emails
- Multiple Groups/Departments
- Draft with AI
- Collision Detection
- Closure Rules
- Knowledge Base
- 'Watchers' of Tickets
Data & Analytics
- Customer Surveys & Reports
- Ticket Trend Reports
- Productivity/SLA Reports
- Import / Export Data
Customization
- Custom Email Servers
- Custom Ticket Fields
- Custom Forms
- Custom Roles
- Custom Reports & Graphs
- Remove Desk365 Branding
Integrations
- Azure AD Single Sign-on
- API Access
- Web-hooks
- Power Automate Connector
- Microsoft 365 Copilot Plugin
Support
- Free Setup and Installation
- Priority Support
We also offer a Free Plan with a limited set of features for hobby projects and testing purposes. Limited to 3 agents and 50 tickets per month.
Don't just take our word for it, see why our customers choose us!
Hear from real people who have experienced the difference.
Desk365 does what you expect from a much more expensive ticket system. The best thing however is the customer support. All questions about the software are answer quickly and completely and suggestions for improvement are treated seriously. They really make you feel they are part of your team.
Posted on
February 26, 2023
Performance, Support, Easy-to-use.The Performance is incredible – one of the fastest Helpdesk systems I have ever worked with. The Support is just amazing. Any inquiries will be answered quickly and professionally. Easy-to-use: almost no one, from our ~100 employees, needed any training. It’s self-explanatory.
Posted on
February 22, 2023
Teams integration is fantastic and has improved user interaction by at least 500%. Tech team is notified in Teams when tickets come in. Users see tech questions and comments in their teams. Automation features are great. Knowledgebase is more than adequate and search functions work well.
Posted on
March 14, 2023
Security, Safety and Compliance
At Desk365, ensuring the security of your data is our top priority. We adhere to stringent security policies and controls that meet leading industry standards.
We are SOC 2 Type 2 Certified and GDPR compliant.
To cater to our customers, we operate data centers in both the US and EU, specifically offering EU-based centers for those in the European Union.
Choose a partner that helps you succeed
We are with you every step of the way. From quick onboarding to free setup calls, we’ve got your back.
Higher Adoption
Intuitive UI effectively addresses common adoption barriers, leading to significantly improved adoption by end-users.
Flexible Contracts
Select between monthly or yearly plans. You can effortlessly add or remove agents. Switch easily with pro-rated fees.
Easy Deployment
Desk365 works right out of the box, featuring a setup process that is both simple and user-friendly.
Frequently Asked Questions
We offer a 21-day free trial. After you sign up and create your Desk365 account, you can access all the features in both the Free Plan and Pro Plan for 21 days without providing your credit card information. When you’re confident Desk365 is the right fit for your business, you can add your credit card to purchase the Pro Plan from within your trial account.
Once your trial ends and if you decide not to upgrade to the Pro Plan, you’ll be moved automatically to the Free Plan which has a limited set of features.
We accept payment via all the major credit cards like Visa, MasterCard, American Express, Discover and Diner’s Club. We also accept payments via ACH transfer or wire transfer and work with PO/fulfillment processes for yearly subscriptions.
Helpdesk staff who are actively working on tickets, managing them and replying to them are considered agents. Desk365 pricing is based on agents. You can have unlimited number of end-users who create tickets that are processed by your agents.
At Desk365, we understand our customers rely on us to run their day to day business processes and to keep their data secure. We take our responsibilities to our customers seriously – the security and reliability of the software application, data and systems are of paramount importance and our top priority. All of our data are hosted in highly secure data centers that are protected by biometric locks and under 24-hour surveillance. We also follow the latest security practices, and ensure the latest security patches are applied on our applications and servers.
Choose the right helpdesk for your business
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