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Employee engagement is crucial for creating a positive work environment. Did you know, 80% of employees believe that engagement is...

In today’s digital era, providing seamless access to information and support is crucial for organizations striving to enhance user experience....

When you’re a customer service representative, it’s tough when mistakes happen. Despite everyone’s best efforts, errors can occur in this...

Imagine when customers have an issue with a product or service they’re using, like their computer acting up or their...

Are you dealing with hundreds of customer inquiries every day from across various channels? Does it feel like a big...

In today’s fast-paced world of customer support and ticket management, having the right tools can significantly impact efficiency and collaboration....

Every day, countless hours are lost as employees search for information, duplicate efforts, or wait for responses from colleagues who...

What is Incident Management?  Incident Management is the process utilized by ITOps and DevOps teams to align an organization’s IT...

Microsoft Teams has emerged as a powerhouse, boasting over 145 million monthly active users who rely on its capabilities for...

Embarking on the journey to truly understand your customers can transform the way your business operates and how it is...

In today’s fast-moving world of business, being quick and easy to reach is important. That’s why having a robust mobile...

Creating professional and visually appealing emails is crucial for effective communication, especially in a business setting. One common challenge many...

How to Create a Microsoft Excel Ticketing System?

When considering simple, budget-friendly solutions for managing tasks, requests, or issues, a Microsoft Excel ticketing system is an excellent choice. This system utilizes the versatile and familiar Excel platform to create an organized space where

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Desk365 Product Updates – September 2024

At Desk365, we are committed to continually improving our platform to enhance the support experience for both support agents and end-users. This recent round of product updates reflects our dedication to simplifying processes and increasing

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Desk365 Product Updates – July 2024

We’re thrilled to announce several new features and enhancements in Desk365, designed to improve ticket management efficiency, ensure data security, and enhance user communication. Here’s an in-depth look at our latest updates and how they

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8 Easy Ways to Deliver Personalized Customer Service

In today’s digital age, businesses are increasingly leveraging digital media and technology to enhance their customer experience. They aim to make communication with their target audience as straightforward, customized, and seamless as possible. Personalized customer

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11 Effective Strategies to Improve Agent Productivity

Despite significant advancements in technology, studies continue to reveal that customers frequently express dissatisfaction with slow and inefficient customer support. This feedback underscores the vital role of customer support agents in delivering exceptional customer experience

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15 Best Microsoft Teams Features

Microsoft Teams is an essential tool for business collaboration, offering a comprehensive suite of features including messaging, calling, video meetings, and file sharing. This cloud-based software is designed to cater to businesses of all sizes,

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8 Best Customer Self-Service Portals

Most customers prefer not to interact with support agents when resolving issues. They find it more convenient to handle problems on their own, which also provides them with a sense of freedom. Therefore, businesses need

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Desk365 Product Updates – May 2024

At Desk365, we are constantly striving to improve our platform and enhance user experience.  In continuation to it, we are excited to introduce a series of updates designed to enhance user experience and streamline the

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11 Best Microsoft Teams Employee Engagement Apps

Employee engagement is crucial for creating a positive work environment. Did you know, 80% of employees believe that engagement is key to achieving organizational goals? While it may seem straightforward, enhancing employee engagement is a

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microsoft teams ticketing system

Best Microsoft Teams Ticketing Apps in 2024

Microsoft Teams has emerged as a powerhouse, boasting over 145 million monthly active users who rely on its capabilities for communication and coordination. As businesses continue to leverage this platform, the integration of specialized tools

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Customer Service Management – Why does your business need it?

Customer service management (CSM) involves ensuring that customers’ needs are met efficiently and effectively. It encompasses various strategies, technologies, and practices aimed at delivering exceptional service experiences. In today’s competitive business landscape, companies invest significantly

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The 11 Best Help Desk Software for 2024

Have you ever experienced the frustration of missing important emails or struggling to keep your customers satisfied? If these challenges sound familiar, you’re not alone. Many businesses face these obstacles, leading them to explore the

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14 Key Helpdesk Software Features

14 Key Helpdesk Software Features

Helpdesk software is essential for businesses aiming to maintain customer satisfaction in today’s fast-paced world where customers expect swift responses. According to a survey conducted by JeffToister 88% of customers expect a reply within an

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How to manage notifications in Microsoft teams

How to Manage Microsoft Teams Notifications?

If you find yourself overwhelmed by Microsoft Teams notifications, you’re not alone. On the flip side, if you’re not receiving any notifications when you should be, there’s definitely an issue. Or maybe you’re getting notifications,

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workflow automation

A Guide to use Microsoft Copilot in Power Automate

Dealing with automation doesn’t have to be tough. If you’ve ever felt overwhelmed trying to get your work processes to run smoothly, you’re not alone. That’s where Microsoft Copilot in Power Automate comes in. The

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12 Help Desk Metrics to Improve Customer Support

The core objective of a help desk is to provide quick and effective customer support. To achieve this, streamlined processes, strong customer support systems, and detailed documentation are essential to empower your service team.   Chaotic

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Desk365 is now SOC 2 Type 2 Compliance Certified

We’re proud to share that Desk365 has achieved SOC 2 Type 2 compliance certification! This achievement underscores our dedication to safeguarding our customers’ data privacy and security.  It’s a testament to our ongoing efforts to

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How to Improve Customer Service Response Times?

Your customers are the key to your revenue. Without them, your business wouldn’t thrive, so it’s crucial to ensure their satisfaction. “If you don’t care, your customer never will.” — Marlene Blaszczyk. A key part

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Product Updates – August 12, 2023

At Desk365, we are always looking for ways to improve the customer experience and make the job of your support agents easier. This week’s enhancements include the rollout of closure rules, ability to add attachments

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Product Updates – August 05, 2023

We’ve rolled out several new awesome updates this week. Let’s take a look into this week’s product updates in detail below: Additional Info in Time Entry We have introduced a new feature called ‘Additional Info,’ which

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UI/UX Enhancements– July 08, 2023

We are excited to announce a range of exciting UI/UX product updates this week that will enhance the functionality and convenience of using Desk365 platform. In this blog post, we will delve into the details

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17 Help Desk Best Practices for 2024

A help desk is a centralized point of contact for customers or end-users to get assistance with their issues, questions, or concerns. Help desk best practices are essential for any business that wants to deliver

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How to Use Microsoft Teams as a Help Desk

https://www.youtube.com/watch?v=TbIbdCdn6_A According to this Business of Apps article, the number of active users using Microsoft Teams saw a huge rise during the pandemic from 75 million in April 2020 to 320 million users in 2023, growing

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Quick Overview of Desk365’s Agent Bot and Support Bot for Microsoft Teams

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Quick Overview of Desk365's Agent Bot and Support Bot for Microsoft Teams

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Getting Started with Desk365: Your Modern Helpdesk Ticketing System

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