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Getting Started with Desk365: Your Modern Helpdesk Ticketing System
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A helpdesk both your
agents and customers
will love
Empower your agents to enhance productivity, automate workflows, and deliver exceptional customer experiences – within Microsoft Teams or any tools you already use. Desk365 stands for better service, better products, and AI that truly delivers.
No credit card required.
Trusted by 7,000+ businesses around the world
Trusted by industry reviewers
Desk365 is highly rated on platforms like G2 and Capterra, earning recognition for its innovation, ease of use, and support capabilities.
Raising the bar for customer support.
AI Agent
Let AI resolve tickets and draft replies for your team
The AI Agent handles L1 tickets autonomously. The AI Copilot assists your agents with instant summaries, suggested replies, and knowledge base creation.
- Automatically resolves common IT requests using your knowledge base.
- AI Copilot drafts replies and summarizes lengthy ticket threads.
- Generates knowledge base articles from resolved ticket conversations.
- Improves over time by learning from your team's response patterns.
Asset Management
Track every asset — linked to every ticket
No spreadsheets. No disconnected tools. Desk365 ITAM is built into your helpdesk, so agents see full asset context the moment a ticket lands.
- Full asset lifecycle tracking from purchase to retirement.
- Software license management and compliance alerts.
- Product inventory with centralised records.
- Link assets directly to support tickets.
Microsoft Teams
Resolve tickets without leaving Teams
Your team already lives in Microsoft Teams. Desk365 brings ticketing, notifications, and support management right inside — no app switching, no missed tickets.
- Support Bot lets employees create, track, and manage tickets, reply to agents, and add attachments.
- Agent Bot allows agents to manage, respond, and update tickets in real-time within Teams.
- Ticket Notifications keep users and agents instantly updated on ticket changes.
- Share to and Watcher features enable easy collaboration by adding contacts and internal notes.
Omni-channel ticketing
Every channel, one unified inbox
Email, Microsoft Teams, web forms, support portal, and web widgets - all flowing into a single, organized inbox. No more context-switching.
- Email, Teams, portal, web forms and widgets.
- Unified agent inbox for all conversations.
- Branded support portals with custom domain.
- Multi-department routing and ticket assignment.
Automations
Powerful automations, zero repetition
Set rules once, let Desk365 handle the rest. Auto-assign tickets, trigger SLA escalations, send follow-ups, and build complex multi-step workflows — all without writing code.
- Event-triggered workflow automation builder.
- SLA reminders, escalations and breach alerts.
- Round-robin and load-based ticket assignment.
Reporting
Reports and analytics that drive decisions
From agent performance to ticket trends and SLA compliance — get all the data you need to continuously improve your support operations.
- Productivity, trend and agent performance reports.
- Custom dashboards and scheduled exports.
- CSAT surveys with real-time satisfaction scoring.
- SLA compliance tracking across all departments.
Simple, transparent pricing.
No hidden costs, no surprises.
From emerging startups to established enterprises, every plan included a
21-day free trail. No credit card required.
21-day free trail. No credit card required.
STANDARD
$ 12 /agent/month billed annually
Omni-channel Ticketing (Microsoft Teams, Email, Web Widget, Web Form, Support Portal)
Workflow Automation
SLA Reminders & Escalations
Canned Responses
Role Based Access Controls
Knowledge Base
Reports and more
MFA & Password Policy
PLUS
$ 22 /agent/month billed annually
Everything in STANDARD and
Change/Approval Management
Round Robin Ticket Assignments
CSAT Surveys
Microsoft Entra ID Sync
Multilingual Helpdesk
AI Copilot
Draft Replies with AI
Summarize Tickets
Generate KB Article
AI Agent Add-on
PREMIUM
$ 32 /agent/month billed annually
Everything in PLUS and
Asset Management
Advanced Encryption
HIPAA Compliance
Contact Management
Advanced Encryption
AI Agent Add-on
Best-in-class products and features
at one fifth the cost
*Comparing the prices of the most popular plan
$220
Desk365
$230
Zoho Desk
$590
Freshdesk
$1,150
Zendesk
Teams just like yours love Desk365
Hear from real people who have experienced the difference.
7,000+
Businesses worldwide
60+
Countries served
4.9
Rating on G2
Bi-Weekly
New feature release
★★★★★
5/5
“We’ve had a great experience using Desk365 as our ticketing system. It’s incredibly easy to use, which has made daily operations smooth for our team. One of the standout features is its high level of customization — it allows us to tailor the platform to match our needs. The seamless integration with Microsoft products is another plus. Overall, Desk365 delivers a reliable, user-friendly solution that adapts well to our needs.”
Stephanie C
Application Support Specialist, RRliving.
★★★★★
5/5
“They are really good at helpdesk software. They have had an answer for everything that I have asked and when a feature didn’t exist yet, they would add it. It was super easy to set up because they do not try to do more things than they advertise. I use it every day to work with my colleagues.”
Mason H
IT Specialist, EPR.
★★★★★
5/5
“Desk365 can be customized to your absolute liking. You can pull granular reporting, view and sort your tickets with ease and stay organized. There is so much automation, it’s very user friendly and easy to set up. We are so glad to have made the switch from Zendesk — we would not go back! Desk365 is also SOC 2 Type 2 compliant. A premium helpdesk at a great price. If you suggest an improvement, they genuinely take it into consideration and consistently roll out improvements. We are so grateful!”
Robin B
Business Administration — IT & HR, MMRO.
The modern ticketing system setting a new standard for fast-moving teams.
Choose from our high-value plans that are inclusive of all the features your
business needs. No credit card needed.
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